Care.comReviews of care.com

One day I was looking for a babysitting job for babysitting and then I found a babysitting website called Care.com and then I find out the you need something called a “Premium subscription” that costs around $30 with tax and a premium subscription allows you to message and talk to people that are looking for babysitters unlike that basic membership that’s free gives you almost nothing on the website and by my pov the Basic and Premium subscriptions are both the same but different since the chances of you getting your application accepted is low as hell, on Care.com I applied for more then 120 babysitting jobs in 1 month and only 1 of them got rejected and all of them got ignored. After when my 1 month premium subscription ended I went to Care.com support/contact us and I complained about my horrible experience with my premium subscription which I paid around $30 for and I asked for a refund and the Care.com staff responds with “ We are sorry that non of your applications got accepted, but you have to understand that there are many other different people applying for the same job as you so they may be some competition for the job that your applying for. Try to make your profile stand out and make sure to add somethings about and what you do as a babysitter in your profile description.” Like I was complaining about how hard it is for my Care.com application to get accepted and this Care.com staff adds things to the chat that I already had on my profile and my profile description and then I demanded a refund and then I didn’t get my $30 back and the Care.com staff responded with after I demanded a refund “ We are sorry that no one accepted your application, as said on our rules/community guidelines their is no refunds.” Right after I demanded a refund and these staffs act like they don’t care and that they love their job so much.

Microsoft reports that this company had a data leak, and my password was leaked, so I tried to go in and change it, but could not login. They wanted my Social Security number in order to login… After they leaked my password? That’s a big no. It took days for them to reply to me to tell me that my account has been closed at my request, so I never had access to the account, and I never got any bookings from them anyway. Start your own companies, dears! Don’t give money to people who are just trying to make money off of you with a website.

I subscribed to their membership and found that they had also charged me for an additional services I did not want. When I looked for a customer service link none was to be found, only a bolded "contact us" text with no hyperlink whatsoever. Does not provide a valid email contact anywhere that I can see. When I reply to any emails they send me I get a response that their emails are not monitored, no resolution except sending me back to the broken website. When I tried to log in again today I am told wrong email/password despite using my autosave login from the previous night. Ok, so I click forget password. Nothing comes through, again, again, again, nothing. Now I can't even access my account nor contact them. Had to cancel my credit card and will be filing a fraud claim with my cc company. They fail at literally every step of the way. If this ever was a legitimate website it is now a complete shell of a website that claims services you will never receive. Stay far far away from this company.

Awful. I wish I’d have read the reviews before signing up. I don’t believe the customers are real. Im hoping this helps anyone that is thinking of signing up - please don’t waste any money.

I registered with Care.com at a time of desperation when I needed childcare. I Soon learned that I can only read received messages if I pay. So from three options (1 month, 3 months or 12 months) I chose to pay for one month. During that month I found that getting messages from unsuitable care providers and I emailed my dissatisfaction to customer service. I got a reply that well my profile might not say right information to attract suitable carers. Anyway I moved on and looked for childcare elsewhere. One month after care.com charged me again!!! Now I know it is in their T&Cs I small print that even if you choose to pay for one month, you will be charged monthly until you cancel. I contacted them right away when they charged me to ask for refund. I did not want to use the service, I was not happy with the experience first month and I had feeded that back to them. Despite many emails back and forth they are not refunding. Just because it is on their T&Cs. They are not going into a dialog and listening to me. They charged me my own money for a bad service. Dear Care.com if you reply to this comment saying, that you will pass this feedback on, may I ask who will you pass this on? It is an utterly disgraceful policy not to refund no matter what. It is unethical practise. Why so many 1 star rating? This is first time in my life I have to write such a terrible review. Update 27/04/2023 after my trustpilot review. Care.com responded with the same answer as to everybody else. I understand T&Cs and all but what if a person does not jotoce that and contacts you right away when they were unexpectedly charged, you punish them so harshly by not refunding. Really dissapointed.

I have been with care.com for quite a while but had stopped my premium membership as i was unable to work. After recovery i decided to go and pay for the premium membership, but to my astonishment my debit card kept on being refused by Care.com. When i contacted customer service I was basically told if you have no credit card, which a lot of people don't, me being one of them and that they don't accept debit cards. I have paid by debit card before. Not accepting debit cards is absolute discrimination against people who do not have credit cards and i am appalled by this. They have gone right down in my estimation over this. In response they asked me if i needed help to close my account. That tells me everything i need to know. Basically they don't care about the carers only about the money they can get. So it's goodbye from me.

I had two different sitters this week, and both were disappointing in two different ways. The first was not competent enough to handle two children (3 and 1) at once - she yelled at my daughter for being "too loud" during the baby's nap (we have had other babysitters - they comment on how well she stays quiet and respectful). Anytime I came out of my office (to use the bathroom, make the kids lunch, etc) she was texting or scrolling social media. By the end of the day, she sent the toddler back to my office because she couldn't handle the two of them! Then the next sitter was even worse. She took my kids out to the park several times (4 times) in one day - I found it strange but was glad they were getting out. My husband got home early and went to the park to meet them. Only to realize she had both kids sitting in the stroller for at least 20 minutes, bored and sad and hot, while she ignored them and played on her phone. The toddler was sitting in a pool of her own urine. I'm fairly confident the only requirement they have for these babysitters is a clear background check and a pulse. Absolutely do not expect a child care worker, just a warm body who can technically be present.

Tried to join to get housecleaning as I am disabled. Was canceled within an hour of joining without explanation. Upon requesting a reason, they only said they confirmed the deletion and do not give reasons. Only after encountering their weak thinking and shallowness did I become aware of their painfully low BBB rating. A very poor company with a deservedly poor reputation.