Care.comReviews of care.com

I had an account with Care.com for well over a year. I attempted to update my name on my account due to a legal name change, and my account was immediately removed for violating their terms of service. Mind you, I was an employer, not a provider, and I had already employed several persons from this site. I attempted to call and explain the misunderstanding and show my court order, driver’s license, etc. proving up my name change, but I was told they could not help me with this issue over the phone and I would need to email customer service. I emailed customer service and received no response. I lost several good contacts, and a new sitter I had just hired got cold feet and quit due to the error on the part of Care.com (mind you, when they remove a user they send out a notice to everyone you have been in contact with that you have “violated their terms of service” and they give a laundry list of reasons why, making you appear as some type of criminal). I am an attorney with zero criminal record, not even a speeding ticket. This is inexcusably abysmal customer service when I’ve reached out twice and have legal documentation proving my situation. Why even allow the user to change his or her name on the website if doing so causes an immediate removal of the account? Very, very poor. Update: I will update my review to three stars, as the company did reinstate me and gave me a free month of service after I posted my initial review. However, the damage to my reputation on the website will take some time to undo, and it would have been better had this been addressed days ago when I first reached out. There should be some means to address such issues over the phone.

I've been hired for a few jobs on Care.Com. Some parents don't even bother to respond to your application sometimes. Even if they do they stop replying after the first initial message. Also DO NOT GET PAID THRU THE APP. I babysat for a family on Saturday the 17th they paid me thru the app before I left. I got the notification email and my bank was all set up and everything. It is currently Wednesday the 21st and it hasn't posted to my account yet. I got ahold of Care Support and they said they put a 3 day hold on my payment and that it should be deposited by tomorrow which was yesterday. I am very frustrated. It should have been an easy process but it has been nothing but a pain and I will never ask to be paid through the app again

Operations is terrible, took about 5 calls to get a booking, they kept saying they get an error so can I just go on the site and do it. Today I called in to the main line, asked my question, got put on hold, then the guy asked me to repeat, then he said he's on the billing team and cannot help me. My husband's work has 10 days of backup service, we've used 2 days and 4 were deducted. Came to find out they deduct per child... so now I can only work 5 days instead of 10... I've used Bright Horizons backup in the past and they are so much better and more professional.

I have used Care.com as a Provider since their inception. Yes, they have grown into a much larger company and have some issues. Hopefully they will address the scammer issues and get more technical support/re- vamp the site with new programming etc. which in my opinion somehow needs to be updated to handle how successful they have become. My only complaint was that in order to get a back ground check, I was told to completely void my profile and create a new one due to moving. This had never been required before. There are good and not so good providers that use this site. When seeking someone myself for help with my Father, I recognized someone on the site who I knew to be a terrible CNA who was on the staff where my Mother was in a Nursing Home. I have experienced both wonderful people through this site and extremely difficult clients that no one would stay and help. All in all, it is a good source for commerce. I saw a review that providers do not respond to messages. In my case, those seeking providers, 90% of the time do not acknowledge an application...or follow up on communications. Online anything should always be tempered with care. Care.com customer service has always come through for me.

This is my second time signing up for care.com. I think it’s a good site when you need immediate care (the next few days, week) but not good if your seeking out long term caregivers by posting a job. I posted a nanny position with competitive in an area which has many caregivers listed as looking for work and I’ve gotten a grand total of 5 applications, 3-4 of which did not even read the ad prior to applying and were not available for the hours I needed. I’ve also gotten a couple messages from “nannies” which are clearly care.com bots. Highly qualified, years of experience, look like models applying to a job appropriate for a college student/younger nanny with much less experience. Of course they never respond when I send a reply message. So in summary, good site when you need a sitter fast, but I would not rely on this again to hire a nanny. I’ve had more luck with Facebook/craigslist. Much more replies!!

Jeg kom i kontakt med en allerede på 2. dagen. Har ingen problemer haft med at melde mig ud igen, udover at jeg ikke kunne finde ud af, hvor man gjorde det på siden, og derfor måtte sende dem en mail. Synes generelt at det er en rodet hjemmeside.

So, I have been taking care of a total of 5 dogs and 1 cat at Care.com. And I did pay for membership but it did take 300+ applies because it's not easy to just find the right people who wants to give you a shot. And now I have good reviews. Legit site, would be much better with an app. Therefore 3 stars, better construction and so on. Saw someone here rating 1 star because he/she didn't get someone hired within 24 hours. It is not like that, you got to have patience like anything else you want to become good in life

Hello! I use Care.com as a nanny. It is a legit site. I'm not saying it is great, I am just saying it is legit, meaning I have connected with families and have nannied for quite a few. But I have no idea what it is like on the family looking side. If anyone would like to speak to a real person on care.com, lives in my area and would like to hire a nanny for part-time work, my name is Sandra and I live in Hollis, NH (on Mass border - next to Nashua)! Look me up and message me! I downgraded to a free account. I did after I called them - you can find their number by searching "call care.com" - get human.com I think is the site that came up at the top and what was great was that it even told me to press 3. They held my place in line and gave me a call back and were able to help me out. I hope I can still send applications with the free account! The lady confused me a bit, so I am not sure what will happen. But for now, I have premium account and will have it for a few days more. So, contact me now! :) Kind regards, Sandra