Maddie E.
Great connections but difficult to use
I've used Care.com for a number of years. I've connected with families I have been with for years, and others that didn't work out. But that's okay, because I knew that I would quickly be able to reach out to other families through Care.com! However, the app can be difficult to use. It frequently glitches i.e. not showing chats with others, not sending messages, crashing. Additionally, there were some users I wished to report because of concerning profiles. It was unclear what I could do to ensure the site can check these profiles. I wish there was a feature to remove families you aren't interested in within the search section of the app. It was challenging sifting through families I already knew I did not want to work with. Overall, I appreciate Care.com for the outreach but think the app needs serious reconfiguration to be user-friendly.
Response from Care.comJul 27, 2026
We are sorry to hear that you had a bad experience with our service recently, but we appreciate you leaving a review to let us know more about it. You can reach us at [email protected], or you can call us at 888-498-1821 to discuss this at your convenience. Please include Reference Number REV-027245 when you contact us. Thank you!



