Care.comReviews of care.com

I canceled my service after a month because I didn't get the personnel I was looking for. After that, I was charged again. I called customer service to find out that they don't "care" if you were illegally charged; their policy of no refund "zero tolerance") prevents them from doing so. The thing is that the company is really bad; don't trust them, and especially, DO NOT SUBSCRIBE to their service under any circumstances. Worst experience ever!!

Update: reached our AGAIN to care after their response abd nothing has changed. They are denying the refund even with no notices given. Billed for 18 months with zero renewal notices Care.com charged my Premium Quarterly plan for 7 straight quarters over 18 months and never sent a single renewal email, receipt, or reminder. I only found out when I reviewed my bank statements and cancelled immediately. When I asked for a refund, support cited their "non-refundable" policy and refused. Their careteam@care email address isn't even monitored, it just auto-replies that the inbox is dead. My bank ended up reversing the two charges it could. If you subscribe, set your own calendar reminder to cancel, because they will never remind you!!!!! Seems insane and illegal. 1 star, obviously.

I paid my membership of $161 and my newly created account got shut down within an hour with no explanation. I contacted customer service and they replied that there was no way to get my money back and would be 3 months before I could appeal their decision. This left a vulnerable man without having caregivers. I will be disputing this with my bank and reporting everywhere that I can.

I was looking for a caregiver for my 87 year old father. I joined this site but did not find out this was a SUBSCRIPTION until after they charged my credit card. I was flooded with emails from people looking for work. After three months, without a reminder email to tell me that my card was being charged again, they hit me for another three months. I didn't know until I saw the charge on my credit card. They are unscrupulous. There is no telephone number on their website to contact for problems. I don't recommend this company as having fair business practices at all.

I signed up and posted an add. Once I received applications I couldn’t see them without a paid subscription!

Totally scammed After a trial they hold my money for first month. The users are not real persons. Save you time and money Scumbags

Absolutely do not bother paying these people. I tried to call for help and am met with a fuzzy connection and on the other end is someone with a ton of background noise like they’re at home with children. The site was not working correctly after paying premium and was left unresolved. I ended up getting my account deleted after asking for a refund and there went my reviews. I will NEVER recommend this site again.

They make it difficult to close the subscription. They are hard to contact and very frustrating. They continue to take payments even when you want to cancel. Just another problem to add to caring for others.