Care.comReviews of care.com

I signed up for a paid subscription after seeing a multitude of pet sitters available on care.com. The site encourages you to download their app on your smartphone which I did. In the last 1-1/2 weeks since I signed up, I have had nothing but sketchy experiences. The one sitter that I chose did not reach out to me as I requested although they 'accepted' a petsitting assignment. I am NOT going to have someone show up sight unseen to stay in my home and take care of my dogs without an interview or conversation. Honestly, I do not believe that the sitter exists. I cancelled and had to pay a $20 fee. Think of this, someone can accept multiple assignments and refuse to coordinate with the requestors, and collect a $20 cancellation fee right and left. I was unable to get a pro-rated refund per care's terms. STAY AWAY FROM THIS PROVIDER. I, too, wish I had read the plethora of bad reviews prior to signing up. I usually do. I can recommend Rover.com as an excellent source for pet sitting. I signed up for Rover (free of charge) and have had excellent and accessible candidates. The experiences between Care and Rover are like night and day. Do not use Care.com!

Stay away ........... ONE BIG CON They quote "Basic" .. even "membership" ... is a joke. BEWARE, each & every time you seek eg. Cleaner for elderly ladies one bed home, you are NOT able to reply OR correspond with any applicant without being directed to their PAYMENT page & paying £100's p/a member choice options. So, "Basic" gives you NOTHING (for nothing) literally. Someone out there, STRIKE OFF this company (Bet USA has some connection) !!!

Scam. Do not use. Just read the reviews here. Take money from you and nothing happens. Will be seeking refund through my bank.

I wish I had see the reviews first.. the whole platform is a scam, the jobs advert are fake and if someone is replying is only to ask you to pay for a security check with a company that is acting on behalf of gov.uk…I paid for premium and but I didn’t fall for the security check scam…. Behind 80%of the job advert are the same people, who wants the same thing,to scam you and take your money…. I reported them and the company that pretend to do the checks ( checkmate security consulting Ltd)on companies house and hope that they are going to do something…

This company is a joke. You sign up, it takes recurring monthly payments even if you do not get responses. They charge you $50 for a background check that takes multiple weeks to come back and then you are charged. Already paused my account prior to the background check and still got charged for it. The "customer service" was awful. Rude and ignored me for 10 minutes without even saying to please hold, nothing. Do not recommend this site at all.

They're basically a scam. They roped me in to paying for a background check that only employees do because i couldn't figure out how to switch to employer from an old account i didn't even realize i had. But ok i signed up for the premium account anyway to try and find a nanny. after 2 payments I cancelled my account. It looked a bit odd, so i googled how to cancel the care.com account and double checked everything. And still i got charged again! They say the cancellation didn't go through but how was i supposed to know that?! They won't refund me either even though it's the start of a billing cycle and i have had no activity on my account for 2-3 weeks.

Their format has changed since I last used it. At this time, they do not give you a free preview of how their premium subscription works. Paid $38, and when I searched for sitters with a specific parameter I was unable to directly contact those that specifically met my needs. Instead it takes you to a page where it makes you use a credit card to "book" the person before you even have a chance to connect with them and interview them. The site is very hard to navigate, and not set up for you to find a long term care person with you establishing your own payroll process outside of care.com. They do not refund you a subscription upon this surprise. I would not recommend anyone to use this platform.

Impossible to get adequate help from customer service! Must be a premium member and pay to get issues resolved. Company also randomly closes accounts based on discriminatory practices. This company prides itself on exploiting hard working honest people in the name of making a profit. They will also take and share personal information in clear violation of policy practices and procedure. Best not to associate with any organization with these disingenuous business practices!