Care.comReviews of care.com

Response from Care.comJun 14, 2023

Vielen Dank für Ihr Feedback, Claudio. Es tut uns leid zu hören, dass Ihnen die automatische Verlängerung unserer Mitgliedschaft nicht bewusst war. Diese Information wird auf den Buchungsseiten, Ihrer Buchungsbestätigung sowie auch in unseren allgemeinen Geschäftsbedingungen ausgewiesen. Bei unserer Premium Mitgliedschaft handelt es sich ein Abonnement, welches von unseren Nutzern je nach persönlichem Bedarf dazu gebucht bzw. wieder gekündigt werden kann. So können Sie für sich entscheiden, wann und wie lange Sie die bezahlten Premium Funktionen nutzen möchten. Eine Kündigung kann jederzeit z.B. über den Account, über unser Kontaktformular in unserem Hilfe-Center oder auch über den Facebook Messenger erfolgen. Wenn Sie weitere Fragen haben oder Hilfe bei Ihrer Suche brauchen, bitten wir Sie uns direkt anzuschreiben. Bitte geben Sie auch Ihre Referenz-Nummer REV-015171 mit an, wenn Sie uns kontaktieren. Gern helfen wir Ihnen und schauen einmal individuell über Ihren Account, um Sie mit einigen Tipps zu unterstützen. Vielen Dank.

Response from Care.comJun 12, 2023

Thank you for your feedback, Gloria. We've sent you an email. We really hope this helps. If you require additional assistance or have any questions, please feel free to either respond to the email you received from us or reach out to us via our Help Center or Facebook Messenger. Thank you.

Response from Care.comJun 8, 2023

Thank you for your feedback, Nina. Every Care.com member, whether Premium or Basic, can unsubscribe and/or cancel their membership at any time, either directly on their account or by reaching out to us. As a member of Care.com DK, you have various options to contact us. You can reach out to us through our Help Center, via email, phone, or postal mail. Moreover, every member has the right to request data deletion, according to GDPR. You can find more detailed information in our Terms & Conditions. We 've sent you an email. We really hope this helps. Thank you!

Response from Care.comJun 6, 2023

Thank you for your feedback. At Care.com we pride ourselves on being a global company. We have Member Care teams located in multiple different countries. We are happy to assist you with any questions or concerns you have. We really appreciate you bringing this matter to our attention and we're so sorry to hear you had a bad experience with someone on our site. We have already documented your concerns and they will be reviewed for appropriate action. In addition, we encourage all our members to post a review to let others in our community know about their experience. The decision to hire the perfect caregiver is a very difficult one - by posting a review you will help other families to make an informed decision when facing the challenge of the hiring process. If you'd like to discuss further or if you need help with your search, please reach out to us through the contact us link at help.care.com. Please include Reference Number REV-015056 when you message. We would be more than happy to help. Thank you.

Response from Care.comJul 6, 2023

Hello Dominique, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the service. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-015046 when you message. Deleting and reinstalling the latest version of the app may also be helpful.