Care.comReviews of care.com

Care.com is a scam. If you have a basic account you can’t contact them. It says it right on their website that you have to have the premium account to contact them at all. I was also forced to pay for the background check or I couldn’t get into my account. I’m trying to cancel but there seems to only be a way to pause. I’ll be looking into the legality of this because I don’t believe this is legal at all. Edit: obviously I knew it wasn’t free, but I shouldn’t have to have a premium account JUST TO CONTACT YOU. I want a refund and cancellation. This is ridiculous and so unhelpful UPDATE: I messaged them on Facebook and they said I wouldn’t be charged anymore. Surprise surprise I was charged again.

I hired a dog walker from this company. The company charged me huge fees, and only paid her partially. I was expected to pay her the balance separately. When I needed to clarify, I found it impossible to reach them by phone. Too much of an hour, and 2 chat cust service agents later, I had to leave for work. By the way, just to get to 'chat' w a real person, I had to sign up for 'Premium Membership'. The whole thing was very frustrating. Also, dog walker was unaccountably rude from the beginning, but I was too busy to arrange anything else. That's just luck of the draw. Anyway, the dogs liked her. #20.48 per day, walker only gets $11. That's per day that they are helping themselves to your money. I do not recommend this company.

Horrible horrible, run away from Care.com, they only interested in taking your money, never add your card in the website if possible. Ensure you set up a reminder to call them to cancel if you did a month subscription, the website will not let you cancel automatically or from the site.

My partner initially joined for a one-off service. Ten months later we discovered they had been directly debiting her account $45 per month, but she gave no consent and never used their services after her first attempt. Trying to get a refund they just give you the run around. No direct contact number or location listed on the website. Beware of dealing with this company.

DO NOT USE THIS COMPANIES SERVICES. I signed up wanting to be a babysitter. Made my profile and everything, then it said to get a mandatory background check done, I'd need to pay $18.99. I paid it, put in all of my information for the background check, then they told me it couldn't be completed!! I tried several times, triple checking my SSN and everything else but everytime it told me they couldn't complete my background check. Now I've been scammed of $18.99 and it's absolutely impossible to find any customer service information to get a refund. Absolute BS. This number was posted by someone else here and I thought I'd share it too (down below). They didn't answer when I called (I'll have to try calling during business hours tomorrow) but fingers crossed I can get this fixed. 737-202-3114

99% of candidates on the site are stale - they do not log in, nor do they reply, nor are they available for work. For families looking for caregivers - i would recommend NOT using this website. There are plenty of others that have more active members. I know this as a fact as I subscribed last September and again in June - the caregivers in my match are the same ones that are not active on the site. Do NOT subscribe!

Awful - they make you think you’re signing up just for one month and then charge you a subscription. I called as soon as I was charged and they refused to refund me saying I could use the service for an extra month instead. They also make it impossible to contact them if you downgrade your membership even if they have taken your money. Disgraceful and dishonest.

I would not give it even a 1 star review! They don't have good services and I was not satisfied with it so I wanted to cancel it. They only respond via email because I don't have a premium membership. Now they are not wanting to refund my money even though my account is closed with no access! THIEVES! AND WITHOUT NO RESOLVEMENT THEY SEND AN EMAIL SAYING THE ISSUE HAS BEEN RESOLVED!