Care.comReviews of care.com

Response from Care.comAug 15, 2023

Hi Cynthia, Thank you so much for your feedback; we really appreciate your sharing your experience with us. I'm sorry you had trouble upgrading your account. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015768 when you message.

Response from Care.comJul 18, 2023

Hi Alen, We deeply regret that you believe marginalization played any part in the recent decision concerning your membership. We are committed to maintaining a safe platform and one free of marginalization. Our safety program is always evolving, and we review individual account closure decisions carefully but do err on the side of caution.  Feedback like yours is taken seriously, and we appreciate the time you took to express your concerns which will be shared with our management team. We'd be happy to review your account if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015727 when you message.

Response from Care.comJul 18, 2023

Hi Traci, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015709 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comJul 14, 2023

Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-015686 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comJul 14, 2023

We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015666 when you message. Deleting and reinstalling the latest version of the app may also be helpful.

Response from Care.comJul 10, 2023

Thank you for your feedback, Xavier. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-015663 in your response. We can assure you that the we've had many happy members make great connections using our service.Thank you.

Response from Care.comJul 14, 2023

Hi, Tiaraa, I'm sorry to hear that you didn't have a positive experience with the site and a caregiver. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. I would be happy to review you account with you. Please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015653 when you message.

Response from Care.comJul 10, 2023

Thank you for your feedback, Victoria. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015603 when you message. We can assure you that we've had many happy members make great connections using our service. Thank you.