Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Waste of time. I contacted every single person in my area who had a listing for housekeeping and out of 38 people only one replied (which was just to say they couldn’t do it). Thankfully I was able to cancel the subscription.
Response from Care.comAug 1, 2023
Hi Marie, So sorry to hear you didn't have any luck with our service. I will be sure to share your feedback with my management team.
SG
Stephanie G.
If I could rate this 0 stars I would
If I could rate this 0 stars I would. I cannot fully create my account because they cannot verify my SSN even though I have checked all the information multiple times. The only thing I can access to help me is their help articles, but they don't help at all. I have called their number but it just says to read the articles or chat with them if you have a membership. I have already been billed for a membership BUT I CANT GET INTO MY ACCOUNT!!!!!!!! I am so furious with this company right now. I have absolutely no way of getting in contact with them to resolve my issue and of course I am still being billed because I cannot contact them to CANCEL MY ACCOUNT! And now I can't even log into my account and I'm not even kidding I think they changed my password. I had my log in saved and I logged in mutiple times yesterday to try to fix this whole situaiton. But now it's randomly saying that my password is wrong????? UM WHAT THE F*****????? This might quite possibly be the worst customer service experience I have ever had! ❤️
Response from Care.comAug 1, 2023
Hi Stephanie, I'm sorry to hear that you had trouble enrolling. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-015874 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
MW
M W.
Care.com was a scamming me.
Care.com was a scamming me.
I signed up for an account to babysit and paid $18.99.
Then people would be reaching out to me to babysit their kids and there was no place to respond to them. The page would just be blank when i clicked “respond” and there was no record in the app of these people even requesting me so I’m wondering what is going on. I tried to call customer service but you have to have a premium account to even chat with someone.
I want my Money back, but there is no way to co tact anyone.
Response from Care.comAug 1, 2023
Hi, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-015865 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
JE
Jenn
No thank you
I own a cleaning company and tried to network via this app. Not only was my identity stolen but the associates who work for this sham of a company would do absolutely nothing to rectify the situation.
Response from Care.comJul 27, 2023
Hi Jenn, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-015858 when you message.
GE
Gerdes
There is no way to contact them
There is no way to contact them. They bait with a discount and give you a code, but then don't permit you to enter it and charge full freight. A scam. Steer clear.
Response from Care.comJul 20, 2023
Thank you for your feedback. We're so sorry to hear you are having trouble reaching us. If you are a Premium member or have a current booking, you can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also contact us via our social media channels at any time. We've already sent you an email. We hope this helps. We would be happy to hear back from you. Thank you.
TS
Trine Sander Damm J.
Care.com
Care.com
Jobsøgende
Har læst disse anmeldelser, og kunne fortsætte med mange flere.
7. okt. 2020
Så ærgerligt
Så ærgerligt at man først efter at have søgt efter folk får at vide, at det koster penge at skrive til dem. Jeg tænker, at det er derfor, at mange der søger job ikke hører tilbage fra folk når de skriver til dem. Og når man læser anmeldeleserne her har man bestemt ikke lyst til at tilmelde sig noget abonnement.
Dato for oplevelse: 07. oktober 2020
23. maj 2021
Det rene bondefangeri
Det rene bondefangeri. Når man har oprettet sig og søger en tjeneste, får man hurtig nogle svar, men man kan ikke læse dem, hvis man ikke betaler et abonnement på 290/måned. Det står det ikke noget om når man opretter sig. Hold jer langt væk fra dette firma.
Dato for oplevelse: 23. maj 2021
Jeg blev faktisk ked af, at læse dem, fordi jeg troede, at jeg, gjorde noget forkert, nå jeg har prøvet, at rette min profil, og fotos, som bliver afvist, med rød farve henover, med denne tekst : beklager billede afvist, tryk for, at uploade det igen.
Det foto, jeg startede med, af min egen labrador, kan jeg ikke lægge ud offentligt, efter at jeg kom til, at fjerne det, ved et fejltryk, en dag.
Jeg, oprettede mig i dette system, 10.01.2022, Og har ingen svar fået, åbenbart fordi jeg ikke er premium medlem, som er delt op, i en måned/ tre måneder, og et halvt år ad gangen, tre forskellige priser: 99 /180 /270 kr
Min ansøgning, har jeg sat til, at køre auto, men får ingen Reaktion, hos modtager, men giver jo god mening, hvis du/I ikke kan læse den. ⁉️når jeg har spurgt hvad race det er?
Eller, har skrevet, hvilke dage jeg er optaget, af mit faste plejebarn, en puddel, jeg har haft på weekend, og ferie, hen over de sidste to år, ved siden, af mine forældres, hunde (Labrador) og katte, Og en dejlig han labrador (min mors avl, ja de har stambog), som minder rigtig meget, om vores egen, afgåede lab. 🕯️💕🕯️
Response from Care.comJul 26, 2023
Thank you for your feedback. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If your photos and/or profiles were rejected, it most likely means you do not meet our eligibility guidelines. As part of our commitment to quality, our team carefully reviews each member’s profile to make sure it meets our guidelines and reflects positively on your service. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-015817 in your response. We would be more than happy to help. We can assure you that we've had many happy members make great connections using our service.
JO
Jonathan
Poor service, misleading offer
I signed up for a 3 month limited time premium subscription. Nothing in the offer about automatic renewal. What happened this week? Automatic renewal. It's not cheap either! For this price I expect good customer service, fully functional website on computer AND mobile phone, and some actual service offering beyond the equivalent of Facebook Marketplace or the noticeboard at my local supermarket.
Response from Care.comJul 18, 2023
Thank you for your feedback, Jonathan. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. We've sent you an email. We really hope this helps. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our Help Center or via email. We would be happy to help. Thank you.
UG
Ugachick
Basic sign-up gives no access to applicants
Potential customers signing up are designated as ‘Basic Members’.
Customers cannot contact applicants without purchasing an upgrade.
The customer care team closed my account promptly following my request.
Response from Care.comJul 17, 2023
Thank you for your feedback. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-015770 when you message. Thank you.