Care.comReviews of care.com

I like the listings of one time jobs and regular jobs. I gave it 4 stars because only about 1 in 10 people (at most) respond to applications.

Care.com was an incredible resource for us, as we searched for childcare. Signing up was easy, posting an ad was fully automated, reviewing and responding to inquiries was easy and systematic, and there was an excellent number of candidates already in their network who appeared to be highly qualified, available, and responsive. It was very simple to review qualifications, and the options for the detailed background checks was a high-value bonus that we utilized. I do wish that there was an option to review new candidates as they registered/joined the network so I didn't need to scan through all of the candidates to try to find new applicants, and I wish that there was a way to sort candidates more effectively (exisitng sort options, like distance, etc did not work well and always generated a confusing mixed listing). But, overall, we found the service to be effective, and we found a pool of excellent candidates that we were able to prioritize, interview, and eventually select...all within a week. After selection, we learned of the option to activate an account with Homepay.com to help us with the onboarding paperwork, tax and payroll system. There was a special discount for care.com members, and it was a highly ranked service among similar options we considered. The entire package, very simple, and efficient. Honestly, we are quite surprised and very thankful.

Care.com is a great website to list your caregiving needs. I had a lot of people apply. Was very pleased with the amount of people who applied for the position. Out of the two people hired, one worked out well and one did not.

Care provides a way for caregivers and families to connect. I appreciate utilizing self-service features to manage my profile and appreciate that, when I need help managing other aspects of my profile or have questions, a chat team member is always there to help! One area that may be improved is requiring representatives of families with paid memberships to submit to a similar screening/background check that Caregivers are required before accessing the feature to communicate directly with Caregivers; or an icon indicating to Caregivers whether a family has been background-checked. This communicates to Caregivers whether families they are interested in may be safe to work with and possibly mitigate against potential abuse, fraud, or negligence. Another area that may be improved is the ability for Caregivers to collect payment -- that is -- send a request directly through Care, from families that have agreed to work with Caregivers but cancel last minute or are no-shows, at least for the first scheduled visit (after then, the Caregiver may be responsible for such collection). This secures accountability among potential families, so they are disincentivised from making agreements that they may be unable to or do not honor.

Good: Received a few qualified responses during the first few days. Interviewed and found a good match who is working out extremely well. I can’t imagine a better fit for my family. Not so good: When posting our job, our ability to emphasize at the highest level, our priority need, we were forced to use a category that didn’t reflect our job. Some flexibility, or more categories would have been useful. I believe the pre-set category was misleading to our applicant pool, and forced us to explain it to each applicant, then wait to see if they were still interested. Can’t help but wonder if this limited our applicant pool. I admit, however, that this was my first time using your site, and I may have missed something.

The app is very intuitive and easy to use. When I have needed customer service, they have responded promptly. I have met wonderful families here, although some are not specific about what they need or expect to find. You also have to be careful because you come across scams and fake profiles.

Easy to make a profile. A nice site to provide if you have more than one or two services

I have been a member of Care.com for years now and this platform has helped me to land most of my caregiving jobs. While Care.com is being good to me, there's still one aspect of their platform they need to work on. People posting fake jobs in order to scam unsuspecting potential employees. I believe, we as prospective employees are at a disadvantage moreso than prospective employers. While they're encouraged to run background checks and meet prospective employees in public places before inviting them into their homes (which is fine), we are not given the same guidelines in which to protect ourselves. We are encouraged to add pictures to our profiles while the employers don't have to do that. The bottom line is Care.com should level the playing field. Encourage employers to post a picture with their job postings(moreso take a selfie) so that Care.com can differentiate which jobs are fake from those which are not.