Care.comReviews of care.com

SCAM Company that uses deceptive tactics to trap you into long term subscription. I took advantage of an offer of 3 months to find a dog sitter. Unbeknown to me they took another payment 3 months later and another 3 months after that, which I picked up on as a payment through PayPal I didn't recognise. They were difficult to contact and said to contact through the payment provider but their link on PayPal doesnt work. When I finally managed to contact Care.com they simply said they don't do refunds. It took 2 attempts to cancel my account, and had I not double checked, it would still be running for a subscription. They've told me I can still use the platform until the end of my 3 months- that I've paid for!!!!! However in the 9 months there were no applicants that were suitable and found a sitter on another site. Apparently any replies to their answers on here are fruitless. Care.com settled with the FTC for 8.5 million to their customers. Accusations were misleading information, failing to provide a simple way to cancel subscriptions, deceptive design practices to trap consumers in subscriptions snd dark practices to hinder users from cancelling. It appears that nothing has changed. AVOID.

Charged us for 3 months and we weren’t able to get one sitter booked. Then they flagged my account for disputing the last months charge with my bank after I tried to cancel my subscription and they didn’t and they wouldn’t refund my money. Absolutely a scam! $38.99 and they never secured us a sitter. We had used them in the past and paid like $60+ for the premium background checks and even that one time it was hard to secure a sitter so we ended up cancelling and tried it again like 10 months later

This is a scam. You have to pay them before you even know if they have anybody in the right place or for a reasonable cost. And they are DISHONEST because they advertise their service as free, and they know you won't get any information without paying them. Now they want more information: My review is very clear: You advertise your service as free, but no information on the desired service is available unless you get paid. I don't see any room for a question or more information here.

I am an older woman needing assistance with cleaning my home. I signed on to care.com, intending to use their housekeeping services They quickly took my money for 3 months' access. After some difficulty, I found a housekeeper and agreed to meet with her in a few days. The day of the meeting came and suddenly, I got a message saying I was blocked from access. No reasons given. I was allowed to appeal their "decision," but I got no response from that either. Huh? I am a respected physician. Not someone deemed "sketchy" in any way. I am dumbfounded. So essentially, I was taken to the cleaners by care.com, which won't give me a refund and which deemed me too "sketchy" to use their services.

This place seems like a scam. Like daycare in Minnesota kinda scam. I needed babysitting services, as im filling out the application it pops up and says my account has been banned. I emailed help as I'm a new dad and never had an account. I received a generic message about account bans and how to appeal, but I never had an account submitted/established. Very odd.

I attempted to sign up for a year with the idea I would be billed monthly. When I requested a refund just minutes after my card was charged for a full year. I was told Care.com does not provide full refunds. I was offered a partial refund. I had not planned on keeping the service for a year. I do not like the idea of Care.com, stating I had to pay for 30 days, whether I wanted to use the service or not. The site does not clearly state that you will be paying for a year up front if you choose the annual option. My fault for not double-checking. I looked for the additional money information and could not find it on the website before I clicked to purchase. Beware and know what you are getting into

Care.com is a fraud franchise that tricks you into agreeing to pay $10 for 3 months and then hits you with a $60 charge. Because you gave your bankcard number for the $10 charge the bank will not assist you in stopping the excessive fraudulent charges. It is deceptive trade practices at its best. If this company is willing to steal from you prior to ever doing business with you imagine what would happen if you hired someone on their platform. Scary...

I signed up for Care.com to attempt to offer my services for cleaning. Any one who had reached out for my services was a scammer so the site needs better formatted to stop this from happening. I maybe used the site for 1 week and then cancelled. Low and behold a year later I was hit again with a $155 subscription fee. The credit card charge was on 3/29/26 and I reached out to them about 10 days after the charge when I looked at my credit card statement. Apparently it wasn't cancelled out fully (not sure how or why) and they will not offer a refund due to it being membership fees and they offer no refunds for these. Most subscriptions I deal with (Amazon, hulu, netflix, quickbooks, microsoft 365, my fitness pal app, all trails- the list goes on) all send you a reminder e-mail that your renewal is coming up and your card will be charged, Care.com DOES NOT. They send no reminder, no e-mail, nothing and just hit your card so as once it is charged, they state they can no longer refund it. I have now reached out through the customer chat and was denied, started a new chat/case and called them directly. Upon calling I was told that they had no supervisor there when I asked to speak with one, however when I escalated my discontent all of a sudden they went to "look for the supervisor" even though a minute before there wasn't one there today. They came back to the line and told me they would leave a message and a supervisor would reach out in 24-48 hours, but the supervisor calling me wasn't a guarantee that I would get a refund, and AGAIN reminded me they do not offer them for membership/subscription fees. We will see where this takes me if a supervisor returns my call but they have made it clear it is unlikely.