Care.comReviews of care.com

SOOO frustrated...I've cancelled 3 TIMES but am still being billed for my basic membership...no way to contact them as many others have said...I guess the next step is BBB...this has been going on for at least 2 years...Help It is Nov 3 and no word from Care.com re any refund or anything...what a poor way to run a business...

I emailed care.com to cancel subscription. They did not cancel it and I was not refunded because of thier "nonrefund" policy. I thought I had canceled my account afte rthe first month but it turned out I had been charged for the whole year. I know that they are not scammers, but they felt like scammers. I lost more money than I made and am a broke college student. The website is confusing and not userfriendly. If you want to babysit, don't do it through care.com...

I found their site to be difficult to navigate and understand. Suckered into signing up for Premium to explore pet care further, it became evident that I could not meet or screen candidates BEFORE hiring them. You have to pick your dates/times and your rate and provide a credit card up front!?! I can’t imagine hiring someone to care for my pets without meeting them first — people do that with their kids?!!!! That’s insane. I don’t care what background checks are done first! On top of that, the site is rigid and I was unable to be clear about what pets I have that need care and, well, call me crazy but caring for horses or farm animals is WAY different from dogs or cats. That’s the site. Now, customer service. It’s awful. They have a zero refund policy. They do not accept that their site is not doing what it is supposed to do functionality-wise, they are slow to respond and generally just not helpful or even the slightest bit empathetic. I haven’t been this disappointed in any service ever. Really a zero star experience all around. Not only would I not recommend, I highly advise to stay far, far away.

Care.com sent me the worst baby sitter I've ever had. She asked multiple breaks during the stay. She tired to avoid taking care of my baby. She asked me to give her a present, and after being refused, she left work ahead of time. And worst of all, she reported me child abuse for appropriate parenting. Update: I had police officer and social worker knocked the door, and both of them agreed it's a false accusation. I also peak the report, the sitter called my home "disgusting". My older kids dislike her

I have been unable to change a password and since I got stopped half way through creating an account I have been unable to get any help. You have to be a member and log in....hence my problem. App won't let me reset password, it's like it's frozen. If this is the way care.com operates, I'm glad it's frozen. What a bunch of nonsense.

For $150 I got the aggravation of two sitters who could not work the hours/days that they committed to. Total waste of money. There is no training for employees or any type of support. I spent money to be left stranded on office days and throughout the summer. Do not spend money on this service. Paid premium. Hired two sitters who both did not pan out.

I have paid for a premium membership and sent the reciept to them several times however my membership ramains at the basic level. I have tried calling, leaving messages, emailing.... it is a fraudulent buisness. I think perhaps wire fraud for selling a service that it does not provide. Taking money over the wire for fraud... seems like this keeps happening. Lets get together! Class action!

Cancelled membership. It was mysteriously reinstated and I was charged for two extra months. I then canceled my membership. Somehow, nothing changed and I was continuously charged. I spent days on the phone and was met with endless excuses and an incredibly difficult road to cancellation- where they were unable to provide me a record/receipt for cancellation. These several months were nonrefundable. The company is a maze of dirty tricks to pinch an extra dollar from unsuspecting customers. Avoid.