Care.comReviews of care.com

Customer service is not helpful. I wrote a review for my caregiver as she requested. It never showed up! My caregiver thought I was lying and customer service was not able to help me. She quit the next week.

This company is an auto renew subscription. $38.95 per month. They provide NO SUPPORT unless you pay to subscribe. My daughter set up the acct in her name and email w my credit card.. then later tried to change to my name which locked her acct. they have charged my credit card with 4 different unrelated charges. $29, $38.95, $20, and $1. No way to contact them because you cannot obtain a phone # Unless you login. Also their privacy policy shares w everyone and demanded my birthday to set up acct. why do they need a birthday if not to invade my privacy?? This company is unethical in their subscription practices. After spending 5-6 hrs trying to resolve this- my mother decides to refuse care givers.

I would rate it zero stars if there was an option. Worst child care app I’ve ever used. I have nannied for years just based off of word of mouth but downloaded the app when I moved to a new area. so many things about the site/app suck. You can’t put your phone number in your bio for families to reach out to you, you can’t message a family without accepting the request first, etc. not to mention it takes an extensive amount of money from BOTH ends, the parents and the sitter. So the amount you see is about 20% less than what the parents are getting charged. And on top of that, the parents have to pay a subscription every month?? Ridiculous. For the amount of money they take from you, you would think they would have good customer support but guess what, it doesn’t exist. There is no number to call and only an email to which I have emailed THREE times with no response in regards to a $200 payment that I never received! I am appalled at how many people use this site and how terrible it is. I have zero good things to say about this app.

DO NOT USE THIS SERVICE!!!! I tried the service and didn't find any sitters. Instead, I got offers for sitters in the wrong area. I canceled but was told I wouldn't get a refund. I'm paying for a whole year of this service that was not the least bit helpful and won't provide a refund.

I am writing a review regarding the business practices NOT caregivers. I unknowingly pressed a subscribe button and the company refuses to refund. There was no indication that I was being charged on the platform NOR was I asked to provide payment inf. I simply received an e mail that I had ordered a subscription. Very conniving behavior with little concern for customer satisfaction. Be careful when using this site!

In my time as a customer of Care.com, I must say that it has been a frustrating and utterly useless service that failed to serve any practical purposes. I am deeply disappointed with the overall experience, having wasted both time and money on a platform that didn't meet even the most basic expectations. As a result, I have made the decision to delete my account. To be more specific, it is clear that Care.com does not value its customers, evident from the policies they enforce and their poor customer service. As the owner of a cleaning company, I subscribed to their "recruitment solutions" plan for one month. Unfortunately, this plan proved to be ineffective, as it did not bring me any suitable candidates. The responsiveness of candidates was disheartening, and even the messaging system within the app was riddled with numerous errors, making communication a cumbersome process. I was content that the subscription was for just one month, and I looked forward to it ending soon. However, to my dismay, on July 21, I was charged another $150 for an unexpected "subscription." At the time of my initial payment, there was no indication that it would be a recurring charge requiring cancellation. This lack of transparency is deceptive and highly misleading on Care.com's part. When I attempted to cancel the subscription immediately, I encountered further frustrations. The app's interface made it challenging to locate the option for canceling future payments, as the information was not presented transparently. I had to navigate through numerous pages before finally discovering the cancellation option. Adding to my dismay, I reached out to customer service virtually 2 minutes after the charge, yet received a response only 3 days later. To make matters worse, the response stated that the charge was nonrefundable, leaving me feeling utterly disregarded as a customer. As apparent from the other reviews, many people have experienced similar deceptive practices from Care.com, indicating a pattern of misleading tactics employed by the company. I deeply regret not heeding these warnings earlier. I strongly advise others to exercise caution and explore alternative options to avoid falling victim to the same frustrating circumstances. Care.com needs to reevaluate its approach to customers and strive for more transparent and ethical practices.

Be very careful with anything but the basic membership. Their system is set up to bill you for forever, it's nearly impossible to cancel unless you speak with a rep and I haven't found a way to delete my cc info. Their procedure and policy feel like a deceptive business practice. I have managed many other services and subscriptions, and none of them have ever logged me out after clicking the cancel button only to have to log back in to cancel a second time. When speaking to customer service about this practice, they responded "we feel that this is the best way for our members to find and manage their care needs", I think what they really mean is that this is the best way for them to manipulate subscribers into paying an additional monthly fee. It's good for their business, not the best way for members to manage their care needs. This instruction to log back in was not posted on the page that has the very clear button to continue with cancellation. Everything about their process screams that they're hiding the cancellation process from users to scam another month. Edit - After reading Care.com's reply, it's clear they don't understand the issue. No one has a problem with subscriptions that auto-renew. Everyone has a problem with auto-renewing subscriptions that don't let you cancel. The first charge I don't mind, I used the service. The issue I have with Care.com is your predatory cancellation setup. I thought I had cancelled before the second charge because I clicked the cancel button, it took me to a page that asked if I were sure that I wanted to cancel and lose my points, and I clicked it. It then logged me out. I thought it was cancelled. Imagine my surprise when I was billed a second time. I did the same thing, logged in, clicked cancel, it took me to the same confirmation page, clicked the button, and it logged me out. I logged back in AND MY ACCOUNT WAS STILL ACTIVE. It was an endless do-loop of cancel, log out, log back in, account still active. That's wrong. You owe me a refund for the fraudulent second charge.

Care. com repeatedly rejects twice so far, of certain nursing homes. I would not recommend using this app for your loved ones. I tried to review a nursing home on their site and they rejected which is suspicious.