Care.comReviews of care.com

Response from Care.comAug 15, 2023

Thank you for your feedback, Jo. We're so sorry your search hasn’t gone as well as you’d hoped. We can assure you that we've had many happy members make great connections using our service. We've sent you an email. We really hope this helps. If you need further assistance or have questions, you can any time reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016435 when you message. Thank you.

Response from Care.comAug 15, 2023

Thank you for your feedback, Katherine. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, require assistance in reviewing your account's billing history or seek tips to enhance your search, please feel free to contact us at any time through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-016421 in your response. Thank you.

Response from Care.comNov 14, 2023

Hi John, I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-016395 with your message.

Response from Care.comNov 14, 2023

Hi Dwight, I'm sorry to hear you did not have a positive experience on the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016382 with your message.

Response from Care.comAug 11, 2023

Hi Kourosh, I'm sorry to hear you are having trouble with your background check. Please send me a PM on Facebook or DM on Twitter or Instagram. I would be happy to help you.

Response from Care.comAug 14, 2023

Thank you for your feedback, Kali. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We're also sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016360 when you message. Thank you.

Response from Care.comNov 10, 2023

Hi Michelle, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-016323 in your response.

Response from Care.comNov 10, 2023

Hi Courtney, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016312 when you message. Deleting and reinstalling the latest version of the app may also be helpful.