Care.comReviews of care.com

I was charged an extra $90 in auto-renewal for a premium subscription in addition to the original $90 for my 6 month subscription. I never even knew it would auto renew but the customer service member just says “sorry” and refuses to do anything about it referring to the policy. Never even found a sitter through them. Cut my losses and unsubscribed, out $180 and wasted time for nothing.

Care.com is a scam! If you sign up, you will be forced to sign up for endless auto draft payments with no hope of canceling! I am being charged quarterly for an amount the exceeds the annual charge. I had no way of calling customer service and was forced to email them. My only option was to ask to delete data- which they did, But are still charging me! For a deleted account, $75 every 3 months! Do not use the service! Care.com is a scam and they are thieves! Awful, awful, awful. Nightmare!

Worst experience I’ve ever had being taken advantage of during a vulnerable time…. All I wanted was a caregiver to help me at home after experiencing extreme trauma. First of all, I didn’t know it cost any money to look for a caregiver. Second of all, I got charged $89 twice and don’t even know why! The customer service said I signed up for something premium when I never did! I can barely afford to eat and they robbed me blind! I wouldn’t have noticed they were charging me except they overdrafted my account. Right now I’m without my medication because they took my last $80. The sad part is the one person I tried to hire never showed up which is why I never went on the app again. I’m in tears right now because of what they did to me. It’s clear I didn’t use the service except for one person responding to me to help that never came. I never signed up for anything that expensive and they refused to pay my money back. Right now I’m experiencing extreme symptoms from not having my medication due to this company stealing from me. Heartless greedy people. Shame on them.

SÄMST. Det stod att jag hade massa meddelanden i min inkorg på en förfrågan jag gjort, men att jag behövde uppgradera för att läsa dem. När jag uppgraderade för att gå igenom inkorgen finns inga av de såkallade mailen de kvar, och har förmodligen inte funnits heller! Varning för bluff!

I registered and agreen for one single payment of 15 euros. They took the money from my bank account in July and in August they took again the same amount when it was not authorized. Even if it's for a right cause, it's not acceptable (better said, not even legal???) to keep taking money when I had specified on papers too to make one single payment!! Stay as far as possible.

Do NOT sign up for their premium account. When I was CREATING my account, I signed up for the premium version. Upon charging my card they immediately flagged my account- despite having no reason to do so. They did not inform me why- allow me to submit a claim, or allow me to email/chat/speak to anyone. So basically they stole my money and never even let me finish creating my profile- without giving me any reason or way to appeal their decision. I have a clean background and extensive history working with children- so there is absolutely no reason for me to be denied access. This company is a SCAM! DO NOT GIVE THEM ANY MONEY. They make it IMPOSSIBLE to contact anyone and resolve issues. They don’t even provide an email address or phone number.

Terrible-they screwed up my profile making it impossible for me to change my Availability for Senior Care (they left it in Pending Approval status). Can't call anyone at Care.com so I'm suppose to live with it like this. I assumed it was not visible since it was left in this status and I couldn't change it, meanwhile, potential clients starting sending messages. Since I work F/T-my availability is limited and I NEED CONTROL OVER HOW MY PROFILE READS FOR AVAILABILITY. This is completely shady and not only unfair to me but also to people looking for care. Guess what CARE.COM that's not what you call CARING!!! Additionally being unreachable, again not CARING! SHAME ON YOU-this is going to the BBB next. NOTE: I tried reaching out-a case was opened and no one has gotten back to me-I tried what you suggested in your response and fb and again-no one responded.

Complete waste of time and money.....