Care.comReviews of care.com

Response from Care.comDec 29, 2023

Hi Maura, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-016725 when you message.

Response from Care.comAug 31, 2023

Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016691 when you message. Thank you.

Response from Care.comAug 29, 2023

Thank you for your feedback and for reaching out to us, Ann. We're sorry to hear you're having difficulties while applying for jobs and completing your registration on our platform. We've sent you an email to provide clarity on how our platform functions, which we hope will address your concerns. Should you have questions or require additional support, please feel free to reach out to us via our Help Center or through Facebook Messenger. Please include Reference Number REV-016686 when you message. Thank you.

Response from Care.comNov 14, 2023

Hi Molly, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016679 when you message.

Response from Care.comAug 30, 2023

Thank you for your feedback, Rina. If your account was closed, it most likely means you do not meet our eligibility guidelines. In such instances, we ensure that our members are promptly notified regarding the closure of their accounts. As you rightly pointed out, for Premium memberships, our system also initiates an automatic refund process. Ensuring the safety, security, and privacy of each and every member remains of utmost importance to us. If you wish to learn more, please feel free to visit our Terms of Use and Safety Center page. Thank you.

Response from Care.comAug 29, 2023

Thank you for sharing your feedback and reaching out to us, Kira. We apologize for any inconvenience you've experienced while trying to unsubscribe from our newsletter. We've sent you an email. We really hope this helps. If you have questions or need further assistance, please feel free to reach out to us either through our Help Center or via email. Please include Reference Number REV-016656 when you message. Thank you.

Response from Care.comAug 25, 2023

We are so sorry that your experience made you think our site is not legitimate. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. We haven take a look at your account and we have come up with a few tips to help your search. We have contacted you on the email address registered in your user account. Should you have any further questions, please do not hesitate to reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-016642 in your response.