Care.comReviews of care.com

Response from Care.comDec 29, 2023

Hi Abin, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016794 when you message.

Response from Care.comSep 7, 2023

We really appreciate your sharing your experience with us, Charlotte. We'll be sure to share your feedback with our management team. Should you require assistance with your search or wish to learn more about us, our function and services, please do not hesitate to contact us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016763 when you message. We would be more than happy to help. Rest assured, we are committed to making the process of finding care for your loved ones easier, safer, and faster. Thank you.

Response from Care.comDec 29, 2023

Hi Jazz, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-016757 in your response.

Response from Care.comDec 29, 2023

Hi Maria, We appreciate your review. We'll be sure to share your feedback with our management team. Please note Care.com does not choose sitters for families. Families can message siters before booking.

Response from Care.comDec 29, 2023

Hi Deborah, I'm sorry you had trouble reaching us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-016744 with your message..

Response from Care.comDec 29, 2023

Hi Todd, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-016743 when you message.

Response from Care.comSep 4, 2023

Thank you for your feedback, Magdalena. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016727 when you message. Thank you.

Response from Care.comDec 29, 2023

I'm so sorry to hear you had a bad experience with someone on our site. You can easily report another member in any message you had with them through the site. Simply go to a message string with the member and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a member right on the site. You can also find this feature on the member's Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, please reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-016726 in your response.