Care.comReviews of care.com

Response from Care.comSep 5, 2023

Hi Carol, we sent you a request for more information so we can look into and address this issue (please note that the request for information language is created by Trustpilot and unable to be modified). If you are able to share the email address you used to sign up, we would be happy to investigate this. Thank you, The Care Safety Team

Response from Care.comSep 11, 2023

Vielen Dank für Ihr Feedback, Christiane. Es tut uns leid zu hören, dass Ihnen erneut ein Betrag abgebucht wurde, obwohl Sie Ihren Angaben nach bereits gekündigt haben. Bitte setzen Sie sich direkt mit uns in Verbindung, damit wir den Sachverhalt überprüfen und sicherstellen können, dass Ihre Kündigung erfolgreich vorgenommen wurde und es keine weiteren Accounts von Ihnen gibt. Sie erreichen uns über das Kontaktformular auf unserem Hilfe-Center oder den Facebook Messenger. Bitte geben Sie bei der Kontaktaufnahme auch Ihre Referenz-Nummer REV-016863 mit an. Vielen Dank.

Response from Care.comDec 29, 2023

Hi Oscar, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-016848 when you message.

Response from Care.comSep 6, 2023

Tak for din feedback, Lissy! Vi er kede af at høre, at du har problemer med at få adgang til din Care.com-konto. Vi har sendt dig en e-mail på dansk. Vi håber, det hjælper! Hos Care.com er vi stolte af at være en global virksomhed. Vi har Member Care-teams placeret i flere forskellige lande. Vi vil med glæde hjælpe dig med eventuelle spørgsmål eller bekymringer, du måtte have. Hvis du gerne vil diskutere yderligere, kan du kontakte os via kontakt os-linket på help.care.com eller via Facebook Messenger. Angiv venligst referencenummer REV-016844, når du sender en besked. Mange tak!

Response from Care.comDec 29, 2023

Hi Amanda, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016824 when you message.

Response from Care.comDec 29, 2023

Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016817 when you message.

Response from Care.comSep 6, 2023

Thank you for your feedback, Mon. We 're sorry that you had to wait for your account approval. The safety, security, and privacy of every Care.com member is incredibly important to us. We have many new registrations every day, which are checked by our customer service and our Safety Team. The same procedure is followed whenever members need to edit or update their personal information, profiles, or job ads. We also offer guidelines and tips for uploading photos and composing text, enabling quicker approval. We've already sent you a message. We really hope this helps. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com. Please include Reference Number REV-016804 when you message. Thank you.

Response from Care.comDec 29, 2023

Hi Matthew, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-016803 when you message.