Care.comReviews of care.com

Response from Care.comSep 21, 2023

Thank you for your feedback, Ronny. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017072 when you message. Thank you.

Response from Care.comDec 29, 2023

Hi Caleb, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-017071 in your response.

Response from Care.comDec 29, 2023

Hi Sacha, I'm sorry you had trouble reaching us. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-017065 with your message.

Response from Care.comDec 29, 2023

Hi Christopher, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017064 when you message.

Response from Care.comSep 18, 2023

Thank you for your feedback, Alper. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. The variation in the amounts you've been charged is likely a result of a promotional code being applied. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017063 when you message. We would be happy to help. Thank you.

Response from Care.comSep 15, 2023

I'm so sorry to hear that you had a unfavorable experience with our payment platform, Fatima. This is absolutely not how it should work and your feedback is incredibly valuable to us. I'd be happy to look into this for you and make sure that it gets resolved. I've initiated a request for your contact information through Trustpilot, which will allow us to connect with you directly. Alternatively, if you prefer, you can reach out to us through the 'Contact Us' link in our Help Center at help.care.com or through a PM/DM on Facebook, Twitter or Instagram. Please include Reference number REV-0170505 with your message.

Response from Care.comDec 29, 2023

I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-017046 when you message.

Response from Care.comDec 29, 2023

Hi Joey, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017039 when you message.