Care.comReviews of care.com

Response from Care.comOct 17, 2023

Hi Kristin, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-017156 when you message.

Response from Care.comSep 22, 2023

Thank you for your feedback. We're sorry you are having trouble reaching us and canceling your subscription through your account. We would be more than happy to assist you. As a Premium member, you can always live chat with us through the Contact Us button found at help.care.com. You can also anytime contact us per email through our Help Center or through Facebook Messenger. Please include Reference Number REV-017139 when you message. Thank you.

Response from Care.comOct 17, 2023

Hi, I'm so sorry I'm to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017140 when you message.

Response from Care.comSep 19, 2023

Thank you for your feedback, Lina. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017134 when you message. Thank you.

Response from Care.comSep 19, 2023

Thank you for your feedback, Marianne. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017132 when you message. Thank you.

Response from Care.comDec 29, 2023

Hi Larisa, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017115 when you message.

Response from Care.comSep 21, 2023

Thank you for your feedback, Andrea. We are a paid subscription service and not a free service. We're sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. We would be more than happy to assist you, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. This way we can take a look and make sure you did successfully unsubscribe and that you don't have multiple accounts with us. Please include Reference Number REV-017098 when you message. Thank you.

Response from Care.comDec 29, 2023

Hi, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017073 when you message.