Care.comReviews of care.com

Response from Care.comNov 7, 2023

Hi, I'm sorry you are having trouble with your account. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-017265 with your message.

Response from Care.comSep 28, 2023

Thank you for your feedback Carolina. We're so sorry that your experience made you think our site is not legitimate. We can assure you that we are a real service and we've had many happy members make great connections using our platform. If you have questions or need help with your account, please reach out to us through our contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017239 when you message. We would be more than happy to assist you. Thank you.

Response from Care.comOct 17, 2023

Hi Veronica, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-017237 when you message.

Response from Care.comOct 17, 2023

Hi Connor, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-017205 in your response.

Response from Care.comSep 25, 2023

Thank you for your feedback, Susanne. We're sorry to hear you have been getting charged after you feel you cancelled your account. We've sent you an email. We really hope this helps. If you need further assistance or have questions, you can either reply to our email or contact us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017204 when you message. Thank you.

Response from Care.comOct 17, 2023

Hi Michelle, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-017192 with your message.

Response from Care.comOct 17, 2023

Hi Tal, I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com, via our phone number listed on your credit card statement, or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number ID REV-017164 in your response.

Response from Care.comSep 25, 2023

Thank you for your feedback, Grant. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-017157 when you message. Thank you.