Care.comReviews of care.com

they sent me multiple emails about authorizing my subscription renewal didn’t not respond to activate because i haven’t used care in over a year. When i contacted support they said they don’t do refunds, so unprofessional to be charged for something i didn’t approve and don’t use. Your support team needs work

I recently had an extremely negative experience with Care.com. I reached out to their customer service team to request the cancellation of my subscription. which was less than 24 hours after the renewal date. There was absolutely no flexibility. Unfortunately, I found the customer service agent's (Mark B) response to be extremely rude and unhelpful. The chat ended abruptly - he ended my chat and then subsequent requests were blocked when I tried to initiate another chat. It's disheartening when a company doesn't prioritize its customers' needs and concerns. I hope Care.com can take this feedback constructively and work towards improving their customer service in the future. I highly DO NOT recommend using this company.

Now I am missing my review from a family that provided my review over 2 weeks ago. This family provided evidence that my 5 star review was posted to care.com 2 weeks ago. There is no customer service to provide assistance with this issue via phone, email, chat or any Q&A. This morning my 5 star review that was submitted 6 months ago finally showed up on my profile. Is every review submitted to care.com going to take 6 months to show up on my profile? Six months for a review to be posted on my profile is unacceptable.

In response to the ridiculous response from care… An ironic name when it comes to how they actually deal with their customers. They don’t care. 1. In your response to my review, your “ Help centre” is a Q/ Answers written tab ! There is no communication directly with you. 2. You deceive customers by a smoke and mirrors tactic by you taking payments under the pretence of “IN STORE” payments not an auto renewal. Therefore it’s imperative that I warn others. 3. Any chance of you refunding the 300 euro you’ve extracted from my account on the pretence of an in store payment????? Yes over 300 euros taken by lying.. 4. Your website is designed to bring customers down a cul- de-sac so they can’t communicate with you, step their payments or receive a refund. It’s called scamming.. Customers please beware ..

It is so confusing to use the site! I created a job posting, met with an applicant, clicked "mark hired", but that didn't actually hire her?? The exact words from costumer service was "although you hired her, you did not actually create a job". I'm sorry what? You then have to send a specific request I guess because creating a job posting and then hiring that person is not enough? But then when I tried to request this specific person again, I was only able to request her for overnights. I don't know, it's very confusing and has took up so much of my time. Customer service is slow and unclear. I'm pretty annoyed I spent so much money on a subscription as this is not intuitive or easy to use.

Absolute scam as far as I'm concerned. I paid for the subscription and sent a full 20+ requests to find a housekeeper, and I offered a high pay-rate. It was a super-simple request. I got two responses, both from people who didn't even read the request and couldn't come on the day I needed them too. It was a recurring, weekly job as well, so a good opportunity for someone to make some money. As far as I can tell, either all these profiles are bogus, or all of the people on the site are inactive. The Care.com iOS app and their website are also a mess...Slow, poor UI/UX, and buggy; my guess is they used cheap, overseas labor to code the thing. Cancelling the subscription is a nightmare as well.

De lagde en personlig beskrivelse som jeg ikke hadde skrevet i det heletatt? Jeg skrev en beskrivelse for profilen min, og når jeg sjekket profilen min senere sto det noe helt annet enn hva jeg hadde skrevetGanske scetchy

So I joined up for their free account and now realize I cannot use the site except browse without a paid membership. This seems very scam adjacent as there is no guarantee that the money you spend on a membership will provide real clients. Seems like all the people on there are fake profiles. Edited to add that from all these reviews why would I pay for a membership when you make it impossible to cancel subscriptions. If there are this many negative reviews, as a business you should look at the way you are perceived and fix the issues people are complaining about. This is why I said you are scam adjacent as there are so many negative reviews that you guys refuse to acknowledge. Plus it’s so darn expensive the average person in todays economy can’t afford your services. Maybe you should look at that too.