Care.comReviews of care.com

We signed up for a subscription service to Care.com for $38.95 a month. After using the service for roughly 10 days, we canceled the service but continued to be charged. We were given no notice that charges were continuing on a monthly basis and that our cancelation request had failed. We received no emails each month alerting us to the recurring charges. We did not login and use the service for 11 of the 12 months we were charged. When we discovered the charges on 8/18/2023, we immediately went to the company website to contact them. We could not immediately find a phone number, and after much searching, found a phone number on their website. Upon calling this number, we listened to a recording; there was no support techs available. Then we had to resort to a hard-to-find chat option on their website, where the customer service rep was extremely unhelpful. We were charged $38.95 for 12 months beginning August 2022, for a total of $467.40, where we only used the service for 1 month, leaving us overcharged by $428.45. To add insult to injury, the cost of an annual plan is only $120, nearly 75% cheaper than what we paid with this recurring charge, even though we canceled. Given that the monthly charge is nearly 4x the annual charge, and given that no communications are sent by the company, it's clear they are acting in a VERY fraudulent manner. There's simply no other way to explain how they can have a system that fails to cancel a subscription, and fails to send you monthly invoices, while offering no phone support in any manner. And of course, they have a no refunds policy.

DOE DIT NIET!!! Oplichters! Het zou een eenmalig bedrag zijn. Werkelijk niemand reageert op dit platform dus niemand gevonden! En vervolgens wordt er ineens €35 afgeschreven! NOGMAALS: DOE HET NIET!

First - the "nannies" on the site are teenagers looking for part time work, so I had no luck finding viable candidates. Second - they auto-renew memberships hoping people wont notice, because people forget to log into their crappy product, then tell you they disclosed it. Ok you shouldnt need to do that - you can tell if people are getting value from your service because they continue using it.

Jag betalade två månaders medlemskap, skrev säkert till 15 personer, var av 2 av de svarade mig….. plus när jag skrev upp för medlemskap har jag inte fått info om att pengar dras av varje månad. Jag betalade 600kr för ingenting. Sämst.

When I first started an account a few years ago, it was touted as a free service with limited features. I was able to send the occasional message to interested clients. The account is now utterly useless because people message me, but I can never reply. I feel sorry for the people seeking services who think there are legitimate workers available. I am available; I simply can't reply to you! After all the negative reviews regarding paid subscriptions, I will never fall for that trap. It's such a pity - care.com had a good idea for a job connection service but have decided to rort people out of their money instead.

I have been on the site offering my services as a caregiver for 9 months, paying a monthly fee. In these 9 months I have left countless messages replying to job offers and not gotten one response. Some days I left 6 messages asking employers if I could work for them and none answered. It appears to me that care.com is a scam. I just cancelled my membership and I hope they stop charging me the monthly fee and don’t try to swindle me further.

I wish I could give them 0 stars. SCAM, do not sign up for this company!! Terrible service, terrible customer service. Was charged even though I cancelled. They went through to cancel “again” after I spent almost an hour chatting with an agent on the website. I saved the chat and took screenshots to confirm I will never be charged again. So if they do try to pull from my card again, I will be taking the evidence to my LAWYER. DO NOT USE THIS COMPANY!

I am taking legal action against this company, which hides behind its "rules" and policies to escape accountability. Not only do they lack good customer service, an office, or a phone number (despite the huge profits they make from memberships and scamming people), but they also refuse to listen to your concerns. I started with this company a couple of years ago, looking for a nanny for our daughter. Everything went wonderfully, and once I found the nanny, I decided to cancel the posting and my membership. Now, years later, after my current nanny has left, I decided to reopen my profile and repost the job. The shock has been absolutely horrifying when I realized they have charged me three times for the first month, and upon reviewing the information, I discovered they have been regularly charging me for years, even after I canceled the first time. Now, I realize they have this hidden "Cancel" system, making people have to cancel multiple times before it actually happens. This wouldn't be a problem if a reputable agency understood the mistake and refunded the money. But instead, they only respond with their policies and claim the case is closed. We are doing everything we can to expose this company's fraud further.