Care.comReviews of care.com

Kids don't want mommy at dinner Babysitter Like life my family Sieanna's life Please help my wife

Not only do they force you to take their stupid, expensive subscription, they won't even refund you when you want to close the account and they've charged your account the same day. Clearly if I want to cancel, it means I'm dissatisfied- why would you force me to use services I don't want??? Contacted customer service TWICE and got disconnected the first time when I asked for a manager, and the second time after waiting another 45 minutes in the chat line, I was abruptly "hung" up on. Their agents are a piece of unprofessional crap. The topper is that they have NO phone customer service, only chat which makes the experience soooo worth the while *sarcasm*. I wouldn't ever use Care.com even if THEY paid me.

I have had two sitters that I reached out to. One set up a meet and greet, then cancelled last minute due to her cat. I messaged her back for a reschedule and she ghosted. Second sitter- good communication at first- then cancelled two hours before start of sit saying she missed her bus. Her profile said she had a car- no mention of a bus. I had to cancel my dr's appt. I contact care.com, spoke to someone through a live chat, they are in another country, and couldn't give me a live number to talk to someone about the last minute abandonment of care. Not cool. Considering that these are animals and humans, some very vulnerable- children, people with disabilities, elders, it is a gross negligence of care to not have any oversight.

Got on the site to look for some help for a friend. Could not find anyone that I felt comfortable signing up with. After reading all of the terrible reviews, I am now seeing that I should not have signed up with them to begin with. Unsubscribing is difficult. There's no way to delete my account. With finances being so strapped as it is, I'm worried that this sweet 73-year-old woman that I'm trying to help is going to get scammed. At first it looks like it's Rover for humans. Upon further inquiry it seems to be just like any other scary online medical Care company.

I paid for a premium membership, but could not message caregivers until they accepted my job. I received acceptance texts in the middle of the night, from people I had not accepted. Was able to connect with one caregiver, so 2 stars. But overall terrible customer service...the chat agent cut off my response box, waited 5 mins, then said "anything else?" and ended the chat! Edit to add: Care just responded to my review of Aug 2023 in March 24. They also had nothing useful to add. My experience has nothing to do with using the app, which works quite well. There system and people, not so much!

I am currently using care.com to find babysitting jobs. I have had great success in the beginning. After first month pf being with them I haven't had anything but repeat clients. Which is still better than nothing. Anytime I send a message to a client. It says they are currently not hiring. How am I supposed to get a job if no one on the site is hiring?

I signed up for housekeeping services for my mother. Had 5+ applicants but most were flakes, no responses and if they did respond it was either a group that would come to clean house or a 'pre' visit charge to see what was involved in cleaning. Really, flakes who sign up with this service and then don't follow up on job inquiries. Had to terminate 3 different housekeepers as they were rude and condescending to my mother, one brought her teenage daughter to help her. Another brought her cleaning supplies and wanted to be reimbursed for them. I have now cancelled my subscription and hope that no further charges will come from this company. No customer service at all when I called to inquire.

I like care.com for the service it provides. We found my mom's caregiver through it, and we're very happy with her. What I hate is the Care.com site and the complete lack of technical support. I'm trying to set up an account for my sister to apply for senior caregiver positions. Somehow, care.com decided she wants babysitting jobs instead. When I realized it had her listed for the wrong type of job, I went back and changed it to "senior caregiver." As I proceeded forward, it had changed it back to babysitting positions! Now, it won't allow me to go back to try and change it again, it won't allow me to logout and log back in, and there is absolutely no way to contact any kind of customer support. I did get a pop-up saying that I would have to upgrade the account in order to get support, but it won't even allow me to do that! The FAQ's, of course, don't cover my question. I was able to get a phone number from GetHuman.com, but the recording says to check the FAQ's on the site and then hangs up on you! It's an infuriatingly non-user-friendly experience and impossible to correct. :0(