Care.comReviews of care.com

Deceptive.COM Care.com is deceptive. They charged my credit card AFTER I cancelled my subscription. I tried to speak with someone and was sent to a chat bot for a refund. They said it’s their polyp to not provide refunds.

Terrible customer service. I paid our sitter through the site and they didn't process her payment for almost a week. It was horrible as I didn't want to risk paying twice and the sitter deserved to be paid on the night she worked. The money was taken off my credit card right away but not transferred to the sitter. I could only contact Care.com through their chat and they never got back to me by email as promised. The subscription price is also a complete rip off. Do not use this site.

If I could leave zero stars I would. As an educator, I am absolutely appalled by the individuals they allow to be care providers. The available ones all looked chemically altered in their pictures and the decent ones had no availability. I would never trust this company to find a quality sitter for my children. Also they do not give refunds, so do not even waste your money. They are a horrible company with horrible customer service.

I have a problem with the housekeeper sites. I message them with my needs, they respond, phone numbers are exchanged, and then there is no follow-up on their part. If they're not interested, they should say so. More harm is done, showing me their incompetency, than letting me know they changed their minds.

Absolutely terrible company to do business with. We used them to help find a new employee for our business and it is all but impossible to get them to stop billing us $150/month. They do not answer their phone, simply ending every call with no one answering. I will never use this company ever again

In April, I opted for a three-month plan, attracted by the offerings. The plan was AUTO RENEWED without any prior notification - no emails, no mobile alerts, absolutely nothing. I was caught off guard when I discovered that my account was charged approximately one hundred and ninety dollars, in two billing. Again, NO INVOICE, NO EMAIL, NO MOBILE ALERTS. JUST PURE SCAM. THIRSTY for others money. It felt akin to a silent intrusion, where my consent and knowledge were bypassed. It's my sincere hope that my experience serves as a cautionary tale. At all the cost just just stay away...

Overall, my experience with caregivers wasn't great. They seemed to lack passion or drive to do the job diligently. I felt like I could done the job myself, looking at the quality of work. Once I stopped using care.com, I forgot that auto-renew was ON. They want to refund for subscriptions, just plain robbery - hot how a company should be making money.

Hi all, please see below the email I received from care.com this morning. It does not address anything that I have said. It is very odd. Why are they telling me how to post a job? It is interesting and very revealing that they say "our Member Care team helps making sure your job ad shines". They did not make my "job ad shine", they completely rewrote the one that I did write. They took out the work I had asked for and replaced it with work that I hadn't asked for. They removed the important information about my mother and the English was very poor. The other one was created by care.com from scratch, after I signed up and did a search. I wondered why I was getting emails from carers! I had no idea they had created an advert from that until I checked the advert that I did write. The whole thing is utterly bizarre and I don't see how it helps make any body any money. Care.com, you can't change an advert that someone has paid for, particularly without telling them! As I mentioned before, I couldn't contact you on your website chat, the page is set up in such a way I couldn't access the send button. This is care.com's email: Hello Rebecca, Thank you for your TrustPilot review and for getting back to us. I would happy to assist you. I took the liberty to take a look at your Care.com Premium account, in order to be able to help you with your request. Both your job-ads for elderly Care, are deactivated by you. Posting a job is great way to find caregivers near you who are actively looking for new jobs. On average, when a member posts a job on Care.com, they receive almost 15 responses from the caregivers in their area. To post a new job just follow these few easy steps: -Log in to your account -Click the "Post a Job" link, which is found once you click the menu button in the top left hand corner of your account page. -Follow the steps and provide details about your needs like the type of care you’re looking for, along with dates and times -Submit the form and you're on your way to finding care. Once you’ve submitted your job post, it goes through a brief review process with our MemberCare Team, and then we’ll post it on the site shortly. You have also the possibility to reactivate a job, you had already posted, just by clicking on the ''reactivate'' button next to the job-ad you had. As part of our commitment to enrolling quality carers, our Member Care team helps making sure your job ad shines. Our team carefully reviews a carer’s account and profile/ads before approving them and including them in local listings. I hope that you find the perfect candidate to fill your care needs. If there is anything else you need assistance with, you can gladly either reply to this email within 7 days or contact us at anytime, through our Help Center or via Facebook Messenger. Once on our Help Center, please make sure you are zooming out in order to be able to see and click the ''Contact us'' and ''Send'' button. I really hope this helps! Looking forward to hearing back from you! Thank you! Kind regards,