Care.comReviews of care.com

REALLY wish I’d read this before using these dishonest people. Not only is it not clear that you get charged for an entire year but then after posting my job I got one answer 2 weeks later from someone who said they couldn’t do it. Customer service or what they call “member care” is nonexistent. No phone number. You have to search for an email and then when you try to respond you get an auto response that they made a decision and it’s final so go away. Finally decided to write to CEO and director of customer service. So we’ll see. I needed help with my disabled brother which is hard enough without dealing with dishonest people. Care.com does not care.

Some of this is probably my fault and I feel like I should have done a better background check. We were nervous about having our first sitter so I decided to stay at home and work while I hired a babysitter from care.com as a trial. Unfortunately the sitter was on her phone and allowed my 7 month old baby to fall off of the couch while sitting on the arm of the chair. She then lied about the incident although it was captured on our home camera. We are so traumatized that I do not know how we will proceed with allowing someone to care for our baby.

I have a ton of experience, & excellent references, but haven’t gotten one single response from prospective employers. I feel like unless you pay premium price, you’re account isn’t even seen.

I joined Care.com online to get someone to look in on my sister who just got out of the hospital. I paid the onetime 39.00 fee, filled out detailed information about my request, selected 2 local candidates for a super easy job of just hanging out with my sister. No reply of any kind followed. None. Tried again with different candidates and again zero replies. I’m wondering if the photos even represent real people? I can’t help but think Care.com scammed me.

Signed up a year or more ago to provide a service. Paid for a background check but never actually worked any jobs through the Care.com platform. This year I wanted to book a cleaning service. Tried to get into my account but I couldn’t get past the screen requiring me to pay for a new background check. So, I used another email address to open a new account. Paid $45 for a premium membership so I could post a job and respond to applicants. Somehow, the membership upgrade was applied to my existing account, not the new one. Could not figure that out at first. Didn’t realize that until the next day. There is no customer service number listed on the Care.com website, and no chat available unless you are a premium member (I was working with the new account, because, again, I could not get past the pay for a background check screen on my old account, so I was not a premium member. I didn’t yet realize the upgrade was applied to my old account). I needed the cleaning service THAT weekend, but could not respond to any ads and could not contact care.com. Filed a dispute with Apple Card and that was futile. The Care.com platform is not user-friendly, this company does not provide user support and there is no accountability because it hides behind bad policies, including that no refund policy. Today, I tried to log on to both accounts to make sure both are canceled. I submitted a request to reset both passwords. I did receive the reset links. But each time I clicked on them it took me to a blank screen and I could go no further. Of, course I will try the links again, but this is yet another frustrating experience dealing with the Care.com platform.

I have nothing nice to say about my experience with care.com, from start to finish it was at best difficult at worst shady. I needed to hire a pet sitter for three days, I posted a job classified and all seemed well. I received about a dozen applications, of those only six responded to my first chat and then only two actually engaged. I understand that care.com is a gig platform for babysitting and care services, I work full time on another gig platform so I know how it works. The hiring process is convoluted, how payment and billing occurs is not clearly defined in FAQ or support. My first respondent seemed serious, but then told me she would not accept my pet sitting task for one hour a day at her specified rate because "I'm not going to make any money that way" and then demanded I also pay for her "travel time" from her house to mine and back. The second respondent seemed legit and committed, but demanded I make payments off platform directly to her through Zelle, Cashapp, or in cash. Despite thorough and detailed conversation in care chat, she demanded to call and or come out to my place to "work out the details", would commit to times to call me and then not follow through and blame me, and then the respondent backed out less than 12 hours before the commitment would begin leaving me with no care for my two cats while I had to be away. The caretakers and sitters on the whole either do not respond or if they do take days and days to do it, there's a complete absence of professionalism and the platform does not set limits for how long they have to respond like other gig platforms. Care.com ended up being a complete waste of time, effort, and a waste of money, I ended up hiring a pet sitter on a more traditional gig platform that makes guarantees about response times, follow through, and professionalism. I will never consider Care.com again!

Es wird geworben mit der Premium-Mitgliedschaft, dass damit alles schneller und einfacher geht. Dass man aber ohne Abo GAR NICHTS machen kann, das wird verschwiegen! Sauerei.

Absoluter Horror. Geld wird weiter über Paypal abgebucht ohne dass überhaupt mit dieser Seite ein Abo bestand (ev. Mit einer Tovhterfirma). Von care.com hab ich nie was gehört. Anwälte werden nun eingeschaltet, dieser dubiosen Firma muss ein Ende gesetzt werden.