Care.comReviews of care.com

Response from Care.comNov 17, 2023

Thank you for your feedback. We're so sorry to hear that you were not aware that our memberships auto renew until canceled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. We've already sent you an email. We really hope this helps and we're looking forward to hearing back from you. You can also anytime contact us through our Help Center contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-018215 in your response. Thank you.

Response from Care.comNov 14, 2023

Hi Rene, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-018207 when you message.

Response from Care.comNov 14, 2023

Hi Alice, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018195 in your response.

Response from Care.comNov 17, 2023

Thank you for your feedback, Euan. We regret to learn that your experience with our platform did not meet your expectations. If you would like to share more details to help us investigate and enhance our services or if you need assistance with your account and subscription, you can anytime reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018187 when you message. Thank you.

Response from Care.comNov 14, 2023

Hi Jenni, If your account was closed, it most likely means you do not meet our eligibility guidelines. If you have questions, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018138 in your response.

Response from Care.comNov 14, 2023

Thank you for your feedback, Laura. We're so sorry that your experience made you think our site is not legitimate. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-018136 in your response. We would be happy to help. Thank you.

Response from Care.comNov 13, 2023

Thank you for your feedback, Erika. We're so sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us, so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. In addition to the option of reaching us by phone, you can connect with our live agents through the contact us link at help.care.com, via email, and for an even quicker response, through Facebook Messenger. Please include Reference Number REV-018096 in your response. We are committed to providing you with the best support possible and we would be happy to assist you with any questions or concerns you may have. Thank you.

Response from Care.comDec 19, 2023

Hi Erica, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018094 in your response.