Care.comReviews of care.com

I used care.com in July. The applicants they sent me had no references or relevant experience. After 1 week I downgraded my account in the settings so I would not be billed for another month. In November I saw they had been billing me $49/month, despite my downgrade. I contacted them several times and they refused to issue a refund, hiding behind terms in a user agreement. I understand recurring charges. What I do not understand is a company that does not downgrade the account when the user hits the big orange downgrade button. To lock a user in this way is known as dark pattens and is illegal. Stay away from care.com In response to the below comment from Care.com: Thank you to care.com for responding and then still not crediting me back for the unused months. To be clear, I have ONE account which I downgraded to basic by pushing a big orange buttons that says “downgrade account” in account settings. Care.com continued to bill me for several months with no notification that I was being charged. The transparency they speak of in the response below is nonexistent. A transparent company would send an email each time you are charged. A transparent company would downgrade your account when you push a button that says downgrade account. What care.com does is known as dark patterns and it’s illegal.

I don't see the point of this app. You cannot contact parents even when paying for a membership. There is also no option of contacting care.com if you don't pay. Don't even bother, I'm not sure who came up with this business model?!?

I have had similar experience I cancelled this subscription as soon as I had found a carer literally within days of enrolling but three months later find they are still billing me. Further more the carer we found only turned up once and I have since heard from another carer who knows of her that she has a very bad reputation so I do not believe they reference their carers well at all.

Customer service with this company is an absolute joke. I have reached out 3 times about an issue I'm having on the site and aside from the initial how can we help I haven't received a response back. Kind of hard to find a nanny job when I can't get in touch with parents. This site used to be good once you got past the scammers. Now good luck if you need any kind of actual help from a person affiliated with this site. Reply to care.com: I did use that site to send my original email. To which I was told I had 10 days to reply or they would assume the matter closed. I emailed after 2 days, 4 days and again 6 days asking why no one is responding. Never got a response back to any of the emails. My review is fine just the way it is since no one there will answer my emails.

I tried cancelling a subscription and was billed for the coming month. When I contacted Care.com's customer support, I was told that subscriptions are non-refundable. After outlining that I have extremely limited funds, they still denied this request. They have zero disregard for other people's personal issues and showed very little empathy regarding the situation. Regardless of what their terms and conditions are, if you as a company fail to offer a satisfactory refund policy on your products or services, you are giving absolutely no confidence in your own business and are also failing the customers and the freelancers. Their service lets you apply for jobs, and lets customers contact you, but any customer I reached out to never responded to me, even when I supplied a phone number. It truly felt like an utter hoax and massive scam. I request a member from the Care team contact me and issue a refund immediately. Unfortunately this was denied, due to their Ts&Cs. Like I say, they don't value their users whatsoever. P.S. There are massive UX design mistakes on their website which have been present for as long as I have been aware of the company. In short: Do better. P.P.S. The response you gave was nothing short of a backhanded remark. If you cared enough, you would offer refunds. Why don't you do this? Maybe you don't want your company to go bust. P.P.P.S. I will not help your company succeed when you won't help your users succeed. If your UX designers are supported with the right technology and are trained well enough, they should have spotted the clear inconsistencies.

I feel scammed. I signed up for what I thought was a month subscription but later discovered it was an annual charge of $155!!! I contacted support via chat and thankfully was able to get someone but unlike EVERY OTHER COMPANY OUT THERE they would not give me a pro-rated refund. This feels so gross and I feel so taken advantage of. I'm to report this to my credit card and see if they can help me that way.

TERRIBLE EXPERIENCE! STAY AWAY!!! I hired on a nanny and at first she seemed great. She met my kids and even brought them a doll! They loved her, but on the day she was to come in for a nanny position she GHOSTED ME! When I contacted care.com to ask for a refund, THEY REFUSED. They said I could write her a review, but when I wrote the review on the caregiver's page the REVIEW NEVER POSTED! So I am out $60, I COULD LOSE MY JOB and the nanny and care.com run off with my money. STAY AWAY!! I wish I would have asked all of my friends about Care.com before I gave them my business. It turns out it has a horrible reputation. The nannys' they promote are TERRIBLE WITH KIDS and are NOT RELIABLE! PLEASE STAY AWAY. Take a word of advice from a friend and go to a local mom FB page and get a recommendation from a friend STAY AWAY FROM CARE.COM!!

We wrote a review for a Caregiver that was one stared because of causing a scene using foul language on our front steps awakening our neighbors. When We notified care.com that the review button on this client was grayed out as We wanted to make sure this review is being seen for others to be aware. They told us that they were having issues with their review software. Funny this client was the only one that had thier button greyed,all other client buttons were open for reviewing. Today We get an email saying that our membership has been canceled due to their rule policy. We been a member for over two years now and just renewed our membership. Beware this is this third caregiver We've had very bad issues with that they seem to be covering up for.