Care.comReviews of care.com

Response from Care.comDec 8, 2023

Thank you for your feedback, Saj. You can anytime reach out to us through our contact us link at help.care.com, via email or via Facebook Messenger. Please include Reference Number REV-018474 in your response. We have a very experienced Customer Service department that is more than happy to assist with any questions or concerns you may have. Thank you.

Response from Care.comDec 18, 2023

Hi Kyle, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-018472 with your message.

Response from Care.comDec 18, 2023

Hi Leah, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018436 when you message.

Response from Care.comDec 4, 2023

Thank you for your feedback, Adam. We're so sorry that your experience made you think our site is not legitimate. We can assure you that we've had many happy members make great connections using our service. If you have questions regarding your billing history or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-018428 when you message. Thank you.

Response from Care.comDec 4, 2023

Thank you for your feedback, John. We're sorry to hear that your experience with our platform did not meet your expectations. We would be happy to help with any questions or concerns you may have. You can anytime reach out to us through our Help Center contact us link at help.care.com, through Facebook Messenger or via email. Please include Reference Number REV-018427 when you message. Thank you.

Response from Care.comDec 18, 2023

Hi Michael, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018422 when you message.

Response from Care.comDec 19, 2023

Hi Shanna, All caregivers are required to complete our background check - CareCheck - to join our platform. A CareCheck is included in your premium membership at no additional cost. Only basic members may incur a separate screening fee. This is an annual screening fee. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018416 in your response.

Response from Care.comDec 18, 2023

Hi Kay, I'm so sorry that your experience made you think our site is not legitimate. I can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. If you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-018413 in your response.