Care.comReviews of care.com

Title: Confusing cancellation process and extremely frustrating customer service I signed up for Care.com years ago but had not meaningfully used the service in a very long time. After being charged for a renewal previously, I believed I had canceled my subscription. I later discovered that I was charged another annual renewal fee of $165.65. When I logged in to cancel again, I realized the cancellation process requires multiple screens, confirmations, and additional prompts before cancellation is actually finalized. The workflow is confusing enough that it is very easy to believe your subscription has already been canceled when it has not. As soon as I noticed the charge, I immediately canceled the account and contacted customer service requesting a refund. Unfortunately, most of the responses I received were scripted replies repeating that subscriptions are “non refundable,” without meaningfully addressing the cancellation experience itself. The customer service process became frustrating on its own. When I tried replying to support emails, I repeatedly received automated messages saying the issue had already been resolved and directing me back into the Help Center workflow to start over again. Eventually, my newer support requests stopped receiving responses altogether. What concerned me most was discovering during my research that the FTC had previously taken enforcement action against Care.com related to confusing subscription cancellation practices and consumers continuing to be billed after believing they had canceled. I had no prior knowledge of that case before researching my own issue, but the concerns described by the FTC closely matched my experience. This entire situation could have been resolved with a simple goodwill refund for a service I did not knowingly intend to renew and had not meaningfully used in years. Care.com could improve this experience significantly by: * simplifying and clarifying the cancellation process, * providing clearer confirmation when cancellation is complete, * and empowering customer service to reasonably resolve unintended renewal situations instead of relying entirely on scripted responses. Update after Care.com's response: The company's response to this review unfortunately illustrates one of the central issues I described above. After detailing the confusing cancellation experience, the renewal dispute, the repeated scripted customer service interactions, the FTC enforcement action that raised similar concerns, and the months spent attempting to resolve the matter, Care.com's response was simply a generic statement that they were "sorry to hear" about my experience and that they would "share the feedback with the appropriate teams." Notably, the response does not address a single issue raised in the review. It does not address the cancellation process, the renewal dispute, the customer service experience, the refusal to provide a goodwill refund, or the concerns regarding the FTC's prior findings. Prospective customers should understand that if they encounter a billing or cancellation issue, they may receive the same type of scripted, non-specific response rather than a meaningful attempt to address the underlying concern. At this point, my concern is no longer the $165.65 charge itself. It is the apparent unwillingness to engage substantively with legitimate customer concerns, even after multiple escalations and public reviews.

I am a small licensed home daycare and Julie from this company called me to see if I would be interested in what they call "Galore Marketing" where they say they will market your licensed daycare and send you leads. At first I was not interested because the monthly payment was a whopping $250.00 PER MONTH which is A LOT for a small licensed home daycare. Of course Julie kept calling me to see if I changed my mind and finally I did cave (which I know wholeheartedly regret) and said ok I will try it but I will NOT agree to a whole year. She said no problem you can agree to 3 months so I did. I had to pay $100 initial fee to get started which I think is absolutely ridiculous when the monthly price to this is so expensive but I had the money and I did want to target families in my zip code and surrounding zip codes and that is one thing that care.com promised with this. To make this a long story short I only got 47 leads and only 17 leads were actually from care.com (the rest of the leads were just random people who were looking for childcare in zip codes hours away smh) ....then out of all these leads I only got 2 enrollments since January 2026 and one month I couldn't pay the $250.00 on time so they tacked on 2 more months for me to pay them ugh. I contacted all 47 leads by text, email and calls and only 10 contacted me back .....something is fishy and I feel that they are sending out fake leads since they were caught doing that back in 2025. BEWARE OF THIS COMPANY because it's deceptive practices they are using and Julie (the salesperson I got didn't tell ALL details which is deceptive). I will NEVER use care.com again and I plan on letting other licensed and registered home daycare providers to be aware of this lying company.

Greater than six years ago I I signed up for care.com. The cost was greater than $100. I never used cara.com. Apparently they had to be on some kind of auto pay. I never authorize that. On May 9, they took $155.44 out of my checking account. I contacted the company and they do not give refunds. My mom passed away greater than five years ago. DO NOT USE THIS COMPANY THEY WILL RIP YOU OFF!!!

I signed up to Care.com to find support at home while caring for my wife, and I expected a service that would be clear, reliable and worth paying for. Unfortunately, that was not my experience. There were very few reviews for carers in my area, which made it difficult to assess people properly and use the platform with confidence. The website was also slow, awkward to navigate and did not meet the standard I would expect from a paid premium service. Most disappointing was the lack of effective customer support. When I wanted to request a refund, it was extremely difficult to contact anyone. The live chat did not work, there was no obvious monitored support email, and the help centre was too generic to be genuinely helpful. Overall, I found Care.com poor value for money, difficult to use and lacking the level of customer support and transparency that a service of this nature should provide. UPDATE: Care.com Customer Care Operations Manager reached out to me via membercareuk at care.com. They were understanding of my concerns, and were willing to process the refund as a one-off exception. They have fed back some of my development ideas/technical issues, although I'm sure future users will see whether these actually get implemented. They asked me to edit my review, to which I refused to alter the overall rating (I don't like being asked to edit a factual review, in all honesty), but explained I was happy to include that they had finally engaged constructively with me, and for that I am grateful.

I strongly advise caution when using this organisation. Since October last year they’ve been debiting my account for a so-called “Premium membership” I never signed up for. I’m unable to cancel it, because I can’t log into their portal and when I try to do a password reset, nothing happens - no reset email - nothing. I’ve tried repeatedly to get help and I’m fobbed off with vague answers and a link to a help page I can’t even access. I will never use these people again - if in fact I ever did sign up.

Becareful when you subscribe. I subscribed during a very vulnurable time in my life as I acquired a family member suddenly with alzheimers. I was attempting keep her at come. It turned out I used it for 2 months and then never used it again. I did not realize the membership auto renews. When I finally realized this it is now 2 years later. I realized 2 weeks after the renewal this year. I asked for them to cancel the service and pro-rate this year. They refused. Poor customer good will.

What company is so stupid that they think using an app is better than a website. The website worked fine and now you have to use it on one eighth the screen size. Get some real IT and maybe you can get less complaints.

I was under the impression that the background check and care.com in general would not allow someone with a criminal record and charges of elder abuse sign up as a care giver. I had a lady come to my house and work as babysitter that I later found out has a lengthy criminal record. Yes, she was convicted of elder abuse and I was going to use her as a nanny for my 4 month old baby. Luckily I got a bad feeling a few meetings in and stopped using her. Care.com is NOT to be trusted. You must do your own background check & always trust your mom gut.