Care.comReviews of care.com

Customer service is only via chat or email. They do NOT respond. They allow accounts to be created without verifying email. My email was used by someone else. When I logged in through google and paid, I found someone elses name and location under my acct. They would not help me or let me change the name or location because my name did not match! I contacted them 3x over 3 days with no resolve.

I have had continuous problems trying to get in touch with someone to address my concerns. I keep getting sent links and nonsense answers. I don’t think they protect and advocate for their sitters. This company is the worst. I would NOT recommend working for them. Seems like since Brad Wilson might have something to do with this? Corp Care isn’t customer care.

DO NOT USE. Signed up for a 1 off payment for a month access of premium. Have just noticed I have been billed each month for 3 months now. No invoice, no notification to say it will be billed during that month. You will have no idea it’s being taken unless you go through your bank statements. Even the bank can’t tell what website the money is being sent to!!! Total scam and goodluck finding a family to work for! No one answers messages for days/weeks and 99% of the time NEVER! BEWARE

Care.com is a scam. They took money out of my account and refuse to give it back.

Care.com is a total scam! I paid for 3 months service & they charged me for $60 quarterly when I NEVER authorized this. Sadly my dad passed away in September and I didnt catch it until December. There is no way to get in touch with their customer service live. This is a total scam! $300 sent to Care.com

We booked pet sitter in advance; got confirmation paid for service, got an initial message from a sitter, then night before needed care got cancellation. Contacted care.com they stated they will find a replacement. We never heard back from them. Being that this is holiday weekend it took me 4 hours and over 25 phone calls to local pet care and kennel places to finally find someone that will take care of our dog. Although it’s the least preferred care (kennel vs pert sitting at our home) we are grateful that even that was available. I will never go to care.com again. In addition to it all if i cancelled 10 hours prior to confirmed booking I would have to pay penalty.

I canceled my subscription, or so I thought, on my phone app about six months ago. Today, I was reviewing my bank statement and noticed a charge from them only to realize that they never stopped charging me for a service I attempted to cancel. When I called the number on my bank statement for them, the response was essentially "We will cancel it now that you've called, but you should have read the small print on the terms of agreement that you agreed to when you set up your account. We do not issue refunds." I know it's only like $10/month, but still. That adds up and it's the principle of it for me. Not to mention that when I WAS using the service, I'd still get requests for amounts lower than I listed or for dates I had already stated I was unavailable for or for things I did not advertise that I could help with. Incredibly disappointed with this service. I just went to see the new Wonka movie last night and there is a scene where Wonka is swindled into signing something with a ton of fine print that he couldn't read. That's what this experience feels like.

AVOID THEM Care.com is a bad company and I'm sure will be out of business soon. I enrolled to try the service, but the experience was essencially "give the credit card, make the payment, and then the company let you alone, in a service where safety is a priofity" The core business of the company should be "provide a caregiver service in a safe environment", but they are opposed to that. In my first experience, I couldn't talk to a person, and the chat representative offered me to "make my own arrangements with the suggested caregiver". Good thing for them: they connected me to a caregiver. Bad thing for them: They don't guarantee the safety of the service, so, if something bad happens, they would essentially be not involved. That,, is like getting the first person in the street, with access to your house, to your loved ones, WITHOUT any safety. So, I cancelled my service and will work only with professional people, who can talk, and who is responsible, instead of a scam service which is focused on developing a website and charge subscriptions.