Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 1,700 reviews with 5 stars · Clear filters

Matt G.
Jun 21, 2024
Great sitter!
Alexis arrived on time, and did a great job with the kids. Really nice, and look forward to working with her in the future.
Response from Care.comJun 21, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Rosa O.
Jun 20, 2024
LOL Bella was Bella
Short notice Loaned me an ice pack for the medicine:insulin
Response from Care.comJun 20, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Diane N.
Jun 20, 2024
Care.com was a great value for the…
Care.com was a great value for the cost. We were able to screen, interview and offer the caregiver role to an excellent candidate for my 94yo Mom in 3 weeks. The profiles were very helpful and CHAT feature pivotal in communicating before an interview. One suggestion to Care.com- it was unclear from your app whether I was purchasing additional background screening or just access to CareProtection screening. Please make that more clear or your website/app.
Response from Care.comJun 20, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Eric T.
Jun 20, 2024
Barbara Munson
You sent and list the right person to work .They do not mine being you. They do a out standing job. They on time .They go above and you do not have to check things after them.
Response from Care.comJun 20, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Alice P.
Jun 19, 2024
A wonderful caregiver
My caregiver from care.com was so very good and helpful. I'm grateful to care.com for their help in finding her.
Response from Care.comJun 20, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Jerry B.
Jun 19, 2024
Kathryn Was Amazing
Kathryn was amazing! She did wonderful with the kids, all 5! They didn't want her to go! Highly recommend! Will definitely reach out and try to schedule with her again!
Response from Care.comJun 20, 2024
Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the app!
Don P.
Jun 18, 2024
Clear and easy communication
Clear and easy communication allowed an excellent experience.
Response from Care.comJun 18, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus
Megan
Jun 18, 2024
Excellent experience!
Excellent experience! Anna was amazing with my cat! She took great care of her, sent updates with photos and videos. Overall, extremely happy! :) Thank you!
Response from Care.comJun 18, 2024
Thank you for providing your information. We will be reaching out to you via email. If you need further assistance, please reach out to us through the contact us link at https://help.care.com/s/contactus

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