Care.comReviews of care.com

Response from Care.comJan 8, 2024

Hi Ned, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-019105 when you message.

Response from Care.comJan 11, 2024

Thank you for your feedback, Deanna. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-019104 in your response. We can assure you that the profiles on our site are real and we've had many happy members make great connections using our service. Thank you.

Response from Care.comJan 9, 2024

Thank you for your feedback, Edwina. We're so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you need further assistance or have questions, you can anytime contact us through our contact us link at help.care.com or via email. Please include Reference Number REV-019096 when you message. We have a very experienced Customer Service department that is more than happy to assist with any questions or concerns you may have. Thank you.

Response from Care.comJan 9, 2024

Thank you for your feedback, Shell. We're so sorry to hear that you haven't had a positive experience with our platform. We've already sent you an email. We hope this will help. If you need further assistance or have questions, you can anytime contact us through our contact us link at help.care.com or via email. Please include Reference Number REV-019093 when you message. We have a very experienced Customer Service department that is more than happy to assist with any questions or concerns you may have. Thank you.

Response from Care.comJan 9, 2024

Thank you for your feedback, Darcy. We're so sorry to hear that our service didn't meet your expectations. If you require assistance with your search or have questions regarding billing issues, you can reach out to us through our Help Center contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-019087 in your response. We would be happy to help with any questions or concerns you may have. Thank you.

Response from Care.comJan 9, 2024

Thank you for your feedback, Sophonie. We're so sorry to hear you didn't have any luck with our service and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-019081 in your response. We can assure you that we've had many happy members make great connections using our service. Thank you.

Response from Care.comJan 5, 2024

Hi Donna, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-019059 when you message.

Response from Care.comJan 5, 2024

Hi Cindy, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-019055 when you message.