Care.comReviews of care.com

Care.com is a real disappointment. The idea seems reasonable and helpful enough- and I actually found their actual service---helping to search for and interview/hire a babysitter or nanny quite helpful. My problem was that I was a very vulnerable caregiver and their ridiculous subscription slipped past me. I signed up for help finding care when I was being admitted into care for severe postpartum (like, suicidal levels of sick). I used the service for about a month and a half before finding someone (not on the site). I thought I had cancelled the service-- it looks like I deleted the profile for the position (according to care.com). It seems something happened with cancelling the subscription and it didn't go through. I was really sick and I did what I could to end the relationship when I didn't require the service anymore. That was 3 years ago, and thanks to a spending monitoring app I just signed up for, they caught that I have been paying $60/month since Summer 2021! I have given them almost 2k over the past 3 years without using their service at all. Despite being really ill when using them and then doing my best to cancel the subscription after month one or 2 unsuccessfully, it kept going. When I realized (and could obviously prove I hadn't touched the site in the past 2.5 years) I contacted care.com multiple times to see if they would consider a refund given I had not used the service that entire time and had genuinely thought it was cancelled...they repeatedly, no matter who I talked to, told me that there are no refunds clearly stated in the fine print when you sign up. I found my AMAZING nanny through word-of-mouth from conversations with other moms with nannies and babysitters. Care.com is only profitable (and able to take advantage of customers and care providers) if we give them our money. I genuinely didn't mean to...and was a really vulnerable user at the time. It's really disappointing that a company purporting to HELP parents really is only interested in the money. My money was taken for 2.5 and I got 0 services for that spending. They didn't even offer a partial refund or credit or anything. Terribly disappointed in this experience.

On December 15, 2023, I encountered a confusing situation with the subscription rates. Annual rates were displayed on a prorated monthly basis and this led me to believe I was signing up for a monthly plan. Upon contacting customer support the same day for a resolution, I was informed that the plan was non-refundable. This experience was further compounded by the lack of available caregivers on the platform, which suggests that such misunderstandings might be a common issue among users.

We signed up last year never ever used their services due to one of us being sick. Never even thought about them again until today a year later charged us $155! Refused to give us a refund, blatantly stealing. This piece of sh** business needs to get shut down!

I needed fast help .. got pushed around by one person, then chatted another and still nothing definite.. I am canceling.. still no help. Do not let them rook you into the background check.

Habe Mitgliedschaft bereits im August 2023 gekündigt! Heite stelle ich fest, dass mir immer noch monatlich 89.- abgebucht werden! Ich kann mich längst nicht mehr einloggen. Kundencenter kann nur über Mitgliedschaft angeschrieben werden. Riesen Sauerei!! Auch über Messenger und Insta keine Antwort!

Never do business with this site! They offer a monthly fee but charge you the annual fee. Same day they charged my card, I asked for refund and didn’t want expect pay $255 up front! I even told them I wasn’t going to use the site. They preceded to tell me they don’t allow refunds under their terms and conditions! What company does business that way?! I’m taking this further to get my money back! There should be a lawsuit filed against them!! I am going to report their thievery ways to the better business bureau!

This company has been taking charges for a subscription that I cancelled over two years ago and I cannot get them to stop charging me. I signed up thinking it was a genuine service but realised after one month it was not. They continued to charge me on auto renew with no notification and with no way to cancel. I have tried multiple times to contact them to cancel the billing and to refund me. They keep saying I don’t have a registered account and can’t help me but continue to charge my credit card. This has been going on for over two years. As a last resort and on the advice of my bank, I have had to cancel my credit card. This is a total scam - do not register or sign up with them!!! They don’t even deserve one star! Next stop is to report to the ACCC and the Ombudsmen.

This if for your developers! Your site doesn't work. Asks me to create an account, I do it and the next things it says is to log in. I try to login and it says I don't have an account and then the cycle starts all over. Also, adding an email address by auto-filling marks the email address as invalid. I had to type it out. Also, I could not access customer support cause I was not logged in. Catch my drift? Couldn't use the site and it annoyed me how many times I had to try so the one star come from that. I needed to leave you a review as there is no other way this feedback would get to your developers.