Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 1,700 reviews with 5 stars · Clear filters

Nadia F.
Jul 25, 2024
Cost of service
I am very happy with the app, service and god sitter Neekie,however I am a bit concerned about the cost of serive $93.00 for two hours of dog sitting and over $500.00 for subscribtion. Please contact me at your earliest convenience to see about the cost of services. Thank you
Response from Care.comJul 25, 2024
I'm thrilled to hear you found a great caregiver. If you haven't already, please consider sharing your positive experience by leaving a review on their account. Visit our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance. Include reference # REV-023074
Kimberly C.
Jul 24, 2024
I had several people respond and found someone perfect for our needs.
I had several people respond
Response from Care.comJul 24, 2024
We're thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Tanya M.
Jul 23, 2024
Savannah did a wonderful job
Savannah did a wonderful job, I don't have to worry while on vacation/away. She keeps the house and animals organized, and has good communication the entire duration. She is very reliable and consistent.
Response from Care.comJul 23, 2024
We are thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Neal D.
Jul 23, 2024
Care gave me a perfect match
Care took my profile and associated it with the best match. The first recommendation was best suited to me and I now support that person daily.
Response from Care.comJul 23, 2024
Hi Neal, we love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Karen F.
Jul 22, 2024
Easy!
It was simple process finding a cat sitter. We met and I hired her. She sent pics and spent quality time with my cat. I am very happy with Care.
Response from Care.comJul 22, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Eliza P.
Jul 22, 2024
Great, easy, experience
Our sitter Jane was able to be booked through the app for our needed time. She was lovely, our kids connected to her immediately, and the process was easy and great through Care.com. Happy customers!
Response from Care.comJul 22, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Jenn H.
Jul 20, 2024
The representative was great!
The representative, Azul, who assisted me was very helpful! I greatly appreciated the friendly customer service experience I received.
Response from Care.comJul 22, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
James B.
Jul 20, 2024
Gianna was awesome.
Gianna was very nice. My kids liked her. She arrived on-time, kept the house clean, and made sure my kids were safe, so I could go out for the evening. I would highly recommend her as a sitter.
Response from Care.comJul 22, 2024
I'm thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.

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Care.com reviews

Cost of service

I had several people respond and found someone perfect for our needs.

Savannah did a wonderful job

Care gave me a perfect match

Easy!

Great, easy, experience

The representative was great!

Gianna was awesome.

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

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The Travel Nanny

Now Citizens

Care.com reviews

Cost of service

I had several people respond and found someone perfect for our needs.

Savannah did a wonderful job

Care gave me a perfect match

Easy!

Great, easy, experience

The representative was great!

Gianna was awesome.