Care.comReviews of care.com

I was attempting to use Care.com for a tutor. I paid the fee but then realized that a $60 plus fee for some premium package was added. I called to have it removed. A refund was issued for the additional fee. Then I realized that I could no longer access the system. It said I had to pay again. I also received a notice that my whole account was canceled but a refund was not issued for the subscription. I received a phone from a number I had not seen telling me if I wanted to access my account had to provide her my date of birth which I had never been asked for before. I refused until someone could explain why it was needed. I got disconnected. The number she called from did not work so I called the help number again. Got someone else that kept telling me my account was active and that I could log in. When I explained I couldn’t he said that I could and there was no issue. When I tried to log in I was told I had to pay. I called back again to request a supervisor and shared the reference number for my account being canceled and was told that I had received the refund for the premium add on and they canceled my account even though I had not asked to cancel my account. I am not out three times of the refund and cannot get my money back for an account I did not asked to cancel but was canceled by your team. Was told that someone would call me back in 2-3 business days. This makes the service useless because I wanted to have someone hired by them. What a fraud.

Use Care.com at your own risk. Signed up as a caregiver,this platform is 100% about them making money, not about helping others seek or find care. Went and found their google review - 2 stars. I wish i would have known that, I never should have given them my money.

I rarely leave negative reviews, but parents should be aware of my experience with Care.com. I signed up looking for childcare assistance and was immediately charged for a membership and additional fees that were not clearly disclosed during the sign-up process. As soon as I noticed the charges, I contacted Care.com, canceled my account, and requested a refund. I never used the service. I did not contact caregivers, post a job, exchange messages, or receive any benefit from the membership. Despite canceling immediately and never using the service, Care.com refused to issue a refund. What made the situation even more frustrating was how difficult it was to get help. It was nearly impossible to speak with a live representative, and my concerns were repeatedly dismissed. As a single parent, I find it incredibly disappointing that a company serving families would refuse a refund under these circumstances. I made every effort to resolve the issue directly and in good faith. Based on my experience, I cannot recommend Care.com and would encourage parents to carefully review all charges before signing up.

I purchased the premium plan and have not been able to access the website. It keeps asking for another payment 🤨 I am very angry and disappointed! I paid the 26.63/86 and still nothing! Then there’s no one to contact for a refund!

They will not let you cancel your membership and then you can’t get a refund or talk to anyone unless it’s m-f 9-5 even though they say support is 24/7

I used this website for several years prior to 2023. I went back in 2026 and now this site is only available as an APP? Are they kidding themselves? There is so much writing and communication I can't believe they did this both to Nannies and to Families. It's so much more efficient to write on a computer than to use an app. If the app were available for PC/Mac that would be another story, but it's only available for a phone. How is this possible. What a terrible decision. Really bad move.

I've used care.com twice in two states, for home health care assistance, once for my elderly sister and once for me. Those experiences were pretty much a disaster. In the case of my sister in Raleigh North Carolina, everyone who responded was unreliable, some just didn't show up. In my case, I paid for 2 months of home health care services, and received not one response over one full week of reaching out to caregivers. Given such a deplorable performance, I requested a refund (not even a response from any caregiver), and heard nothing back. It looks like care.com is not only not caring, but generally a ripoff.

I just signed up to this "free" site as it looked great with the number of carers listed. Unfortunately you can't contact any of the carers if you don't subscribe to the premium service which is not free. Hopefully carers that have tried to message me see this and realise that the site is not the best place for them to advertise.