Care.comReviews of care.com

I debated signing up for care.com for years but finally did it as I wanted to find good sitters. If I could give negative stars I would. They make the charges unclear, give very confusing information about the background check process but only *after* you've signed up for the basic service. What person isn't gonna pay an extra $50 to be sure? But nope it's an extra $50 and a whole other $130. I asked for a refund six hours later thinking it was a mistake that they refused. Plus some of the people who respond seem okay but some requests are strange. People asking me to just drop my kid off at a stranger's house like that isn't the weirdest thing in the word. Save your money. Several people responded to my job asking me to leave my child at "my place, if you don't mind." Yeah I do. Make sure you cancel BOTH subscriptions if you're like me. Any little trick to siphon money out of hard working parents.

Don’t get in to this site,everything is fake.No response from the customer in my 3 mnths subscription.All leads are fake,you’ll notice that there is almost 200 applicant applying in one client and they keep posting over and over again.This is not the kind of site that i know 15 years ago.should ban this site

As a business owner I invested in this service and it's basically a huge scam. The leads they provide are fake leads, when we follow up, we NEVER reach a customer. Do not invest in this, there is no contact number or customer service. Impossible to reach a person!

Customer service is a joke - my caregiver wasnt responding to me. This was prior to a weekend away to watch our dogs. customer service didnt care, i spent 90 minutes trying to get a backup caregiver to no avail. Avoid like the plague

CONSUMERS BE WARNED!!!! CARE.com should be shut down as it is closer to a scam than a service. It is misleading and does not have many options for caregivers. ABSOLUTELY THE WORST CUSTOMER SERVICE EVER. Find a better option for finding care! Literally, anything would be better than this. THEY WILL TAKE your money and you cannot do anything about it. There is no benefit to using this service. It is a complete waste of money!

DO NOT, I REPEAT DO NOT USE THIS SITE UNLESS YOU KNOW WHAT IT IS! THERE IS A NO REFUND POLICY SO IF U PUT YOUR CARD IN IT IS OFFICIALLY YOURS. THE CHAT COMMUNICATION IS AWFUL REPS DO NOT UNDERSTAND YOUR ISSUE AND WILL END CHAT IN YOUR FACE AND ESCALATE U WITHOUT YOUR PERMISSION. NO MATTER WHAT U WILL BE CHARGED! PROCEED WITH CAUTION .

Deceitful business. The website offered me a premium membership that supposedly includes the benefit of paying housekeepers online. Then, after I paid $50 for the premium membership, there was no way to pay the housekeeper on the website. I contacted customer service and they told me I will have to pay the housekeeper cash in person. I asked for a manager and was told one would get back to me but no one ever did. I reached out again and now they are refusing to refund the membership fees that I paid specifically to get the benefit of being able to pay housekeepers online. They say it's explained in their terms and conditions that you can only pay babysitters and pet sitters online, but I have a screenshot of the exact offer on care.com that claims you'll be able to pay housekeepers online with a premium membership. I'm just going to have my credit card reverse the charge since care.com refuses to act with integrity. Not surprised they have an average of 1.3 out of 5 stars from 3239 different reviewers. It's the same on the BBB website. Update: It's 11 days after the reply that care.com posted below, promising to follow up with me, and no one has been in touch. I reached out to them (for the third time) and another manager refused to refund me so I had my credit card reverse the charge. Don't give these people your money, they are frauds.

I created a profile, created a job listing (caregiver for my mother), and then waited. Within 24 hours I had 8 applicants. Which I cannot view without paying them $38.95 for one month. That is wrong. At no point during any of the prior activities did that little tidbit of (kind of important) information present itself. I don't fault them for trying to make money. I don't fault them for their price, tho in my opinion that is robbery. I'm angry because I spent a lot of time creating the listing and then wasted time waiting for applicants when I could have been actively finding someone for my mother. With an honest company that doesn't charge $38.95 to view an application. In a sneak attack.