Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

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Care.com

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About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Care.com reviews

Showing 1,700 reviews with 5 stars · Clear filters

Christine C.
Sep 7, 2024
Charnele was reliable and kind
Charnele was reliable and kind. She took great care of our 4 cats while we were away. We would definitely hire her again.
Response from Care.comSep 9, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Marcela-Alameda,CA
Sep 7, 2024
I appreciate her coming over to meet…
I appreciate her coming over to meet the kitties. She was kind, caring, and open. The kitties took her easily and immediately. Thank you so much!
Response from Care.comSep 9, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
A K.
Sep 6, 2024
Great fast service!
Great fast service!
Response from Care.comSep 9, 2024
Thank you for the great review! We appreciate you sharing your experience with us.
Janet H.
Sep 5, 2024
Help is on the way.
After posting the services I was looking for in Housekeeping, I received several applications and replies to some I had reached out to. The process of finding someone I felt was qualified and also affordable to me took about 4-5 days. Sarah M has good skills, arrives on time, and is easy to communicate with. When she finished, I was so pleased with her work that I added another day for some other jobs. Being in my early 70s, I find that even though I am active, I am starting to need help with some chores and she provided that help. I am happy with the service and think it was a good value for me.
Response from Care.comSep 6, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Sheila P.
Sep 3, 2024
Excellent communication
Excellent communication, explanation of issue and reassurance that my account was ok. Thank you
Response from Care.comSep 3, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team
Jan C.
Sep 3, 2024
Morgan texted us after each visit to…
Morgan texted us after each visit to our cat and included several photos. She was very professional and kind.
Response from Care.comSep 3, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Joanna C.
Sep 3, 2024
Avery was great
Avery was great, she was calm and my daughter took a liking to her right away. She played and was attentive to her as well as followed her routine for bedtime and had no problems putting her down for the night. We will be asking Avery to return for care. Thank you!
Response from Care.comSep 3, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Evelyn
Aug 30, 2024
Customer service was great
Customer service was great - Chester. He was courteous and took the time to listen to my questions. He was terrific! Thank you fir having great customer service!
Response from Care.comAug 30, 2024
We love hearing this! Thanks so much for sharing! Thank you, Care.com Member Care Team

Care.comReviews of care.com

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Care.com reviews

Charnele was reliable and kind

I appreciate her coming over to meet…

Great fast service!

Help is on the way.

Excellent communication

Morgan texted us after each visit to…

Avery was great

Customer service was great

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Charnele was reliable and kind

I appreciate her coming over to meet…

Great fast service!

Help is on the way.

Excellent communication

Morgan texted us after each visit to…

Avery was great

Customer service was great