Care.comReviews of care.com

Response from Care.comMar 15, 2024

Thank you for your feedback, Hayley. We're sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com. Please include Reference Number REV-020432 when you message. We have a very experienced Customer Service department that is more than happy to assist you with any questions or concerns you may have. Thank you.

Response from Care.comMar 26, 2024

I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. If you would like us to review your account, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-020352 when you message.

Response from Care.comMar 14, 2024

I'm sorry to hear you did not have a positive experience on the app. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020343 with your message.

Response from Care.comMar 14, 2024

I’m sorry you are having trouble reaching us. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020344 with your message.

Response from Care.comMar 26, 2024

Hi Chad, I'm sorry to hear you did not have a positive experience on the site. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-020340 with your message.

Response from Care.comMar 14, 2024

Thank you for your feedback, Rich. We're sorry to hear that you thought you had canceled your account and, as a result, were billed again. Premium members can always cancel their subscription either through their account or by reaching out to our Member Care team at any time. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-020332 when you message. We would be happy to help. Thank you.

Response from Care.comMar 26, 2024

Hi Herb, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our FB Messenger. Please include Reference Number REV-020331 with your message.

Response from Care.comMar 14, 2024

Thank you for your feedback. We're sorry to hear that your experience with our service didn't meet your expectations. If you have questions about your account and billing history, or if you'd like us to take a look at your account and see if we can offer any tips to help your search, please reach out to us through our contact us link at help.care.com or via Facebook Messenger. Please include Reference Number REV-020289 in your response. Thank you.