Care.comReviews of care.com

They let you post a job for free. Then after people have applied to the job, they tell you that you have to buy a subscription to read their applications and reply to their messages. They make the applicants pay, too. The applicants literally are paying to apply to jobs posted by people who can't read their applications or reply to them. Scam on both job posters and applicants.

Kreeg een reactie van een dame die geschikt zou kunnen zijn. Vervolgens kan je niet reageren op haar bericht zonder je account te upgraden naar een premium account. Hiervoor moet je betalen. Omdat een vergoeding in ruil voor een goede hulp mij redelijk lijkt heb ik dit gedaan. Ik heb de dame een berichtje teruggestuurd en toen bleef het stil. Vervolgens dit aan de organisatie gemeld en toen bleef het wederom stil. Mijn geld kwijt, geen huishoudelijke hulp gevonden en geen reactie van de organisatie zelf. Lijkt dus oplichterij.

They send you emails of childcare positions that match what you are looking for, you have to pay to apply, but the jobs are fake. You can tell which are fake because whoever posts these position must do it a lot because they get lazy, and the details do not make sense. Avoid this scam site.

No reminder prior to automatic renewal - for this price that's no small feat and when you have no usage of the account in the month prior to renewal this equals a rip-off.... NOT ok!

I paid this company £86.40 last year, 2023, but could not find any carers. Then this year, without any warning or notification at all, I discovered they had taken £108 out of my account! When I went on the app, I found there is NO phone number or postal address and NO WAY to cancel the account on the app. It said you have to cancel via a computer, which I don't have. Fortunately my bank have refunded me and blocked Care.com from taking any more payments. I am especially angry because clearly this site will be used by vulnerable people who need carers. It certainly looks like a disgusting scam! Edited following response from Care.com. This was my email reply: "Dear xxxx, As you will be aware, all reputable companies always make customers aware by email before subscriptions are renewed. I am not aware I ever agreed to a recurring subscription and you did not at any point alert me (or other customers?) that you increased the price from £86.40 to £108. Your company comes across as very untrustworthy and clearly, given your Trustpilot ratings, other customers have also had bad experiences. Your customer base includes very vulnerable people looking for carers, so it is even more important than usual that you act with care and integrity, which you have not done." As always, people can make up their own minds, but in my view (and the view of my bank who classified this payment as fraudulent and blocked it) there was (1) no notification from Care.com that they were about to take this payment or (2) that they had significantly increased the price, and (3) the only way to cancel is via a computer when the majority of people will be using the app, where you SPECIFICALLY can't cancel your membership! Reputable companies don't behave like this. They are always careful to inform customers beforehand, ESPECIALLY if dealing with vulnerable people. So therefore my opinion and my review remain. PS: I've just noticed Care.com appear to have edited their public response to me (below). What they originally wrote was different. However, it was exactly the same as the email they sent me, so I still have the original text. They seem to be changing their story a bit! Oh dear. They really need to up their game and be transparent and honest if they want to win back trust, in my opinion. Update 20th March 2024: Just to let you know, they *really* don't like you trying to cancel! I've requested twice that they delete my account, remove my data, don't sell my data, and confirm back to me that they have done that. No response, but instead - after no emails for a year - they're now repeatedly sending me emails suggestings carers etc. It feels like they're trolling me! I regret ever having got involved with this company. Not pleasant!

You should post all fees up front. Moreover, your ad makes it sound like the fee to the the fee for the person who will work is all you need to pay. Then you kept adding fees. Not ethical.

Impossible to close account. Closed account online and they continued to charge my cc. I would give negative 5 stars if I could I then asked for a refund because I never really used the site. They denied my request for refund . It is their way or the highway. Would NEVER recommend to anyone. And to top it off, how do they avoid Google reviews ! ???

My reviews are not being posted . I had a few families write reviews for me . They have not posted. I spoke to customer care . They said other members can see the reviews. I explained this keeps happening. They are working on fixing it. Have complained about this from 04/2023. Nothing has changed. I rely on those reviews for families to read and hire me. I should have 10 reviews, only 8 are posted! It was NOT just the app. It happens on the website as well.