Care.comReviews of care.com

2.46,298 reviews
Kids & Family
1501 South Mopac Expy, Suite 340, Austin, Texas

Write a review

Call Directions Website

Care.com

Write a review

About Care.com

Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.

Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: care.com
Category: Kids & Family
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

Care.com reviews

Showing 1,700 reviews with 5 stars · Clear filters

Ariel V.
Nov 3, 2024
Great communication and on time!
It was smooth communication and execution of the instructions for the help we needed. She communicated proactively and shared lots of updates while out with my son. I felt reassured and informed. My son said he felt comfortable and had a good evening.
Response from Care.comNov 5, 2024
We're thrilled to hear you're happy! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024798 in your message.
Jane J.
Oct 30, 2024
Quick response from a woman who seems uniquely qualified.
I posted what I needed and within hours a sitter has described how she would be suitable. Today I'm going to arrange for an interview.
Response from Care.comOct 30, 2024
We are thrilled to hear you found such an exceptional caregiver. After the booking/job is completed, please consider sharing your positive experience by leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
Charles B.
Oct 29, 2024
MY SITTER WAS GREAT
MY SITTER WAS GREAT
Response from Care.comOct 29, 2024
This is fantastic! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024780 when you message.
Janice C.
Oct 26, 2024
Easy to use this service
I set up my account and found a sitter who was punctual and creative when playing with our daughter!
Response from Care.comOct 29, 2024
Thank you so much for sharing! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024766 when you message.
Prisca
Oct 23, 2024
It’s a family business that I love and…
It’s a family business that I love and respect
Response from Care.comOct 23, 2024
That’s so great to hear you love your experience with the app! Thanks for sharing!
Christine P.
Oct 19, 2024
I have been a premium member of…
I have been a premium member of Care.com for a few years and I'm very satisfied with my customer service experiences. My most recent customer service need was answered and resolved promptly within 24 hours and although it was via email, the results were very satisfactory.
Response from Care.comOct 21, 2024
Hi Christine, we love hearing this! Thanks so much for sharing!
Joyce M.
Oct 17, 2024
If all of your workers are as thorough…
If all of your workers are as thorough as Heidi You have a great company. Heidi and I hit it off right away. I have had 2 other cleaners and I feel bad Heidi has had to clean what they did not. Heidi cleans like I was able to. God Bless her.
Response from Care.comOct 17, 2024
We are so thrilled to hear you found such an exceptional caregiver. If you haven't already, please consider sharing your positive experience by also leaving a review on their account. Check out our Help Center article for directions on how to leave a review, or contact us at Care Help Center for Families, Caregivers & Partners for assistance.
James M.
Oct 17, 2024
Many excellent choices and a fast turn…First Caregiver
Many excellent choices and a fast turn around on my request.
Response from Care.comOct 17, 2024
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!

Care.comReviews of care.com

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.comReviews of care.com

Care.com reviews

Great communication and on time!

Quick response from a woman who seems uniquely qualified.

MY SITTER WAS GREAT

Easy to use this service

It’s a family business that I love and…

I have been a premium member of…

If all of your workers are as thorough…

Many excellent choices and a fast turn…First Caregiver

About Care.com

About these reviews

More in Kids & Family

Family Tree Support

FamilyTreeDNA

The Travel Nanny

Now Citizens

Care.com reviews

Great communication and on time!

Quick response from a woman who seems uniquely qualified.

MY SITTER WAS GREAT

Easy to use this service

It’s a family business that I love and…

I have been a premium member of…

If all of your workers are as thorough…

Many excellent choices and a fast turn…First Caregiver