Care.comReviews of care.com

I only like the service which is how quick they are to answer my questions. Thank you for that keep growing.

I liked the background check information. The site is hard to navigate. I can’t find how to let others know the job is filled.

The end result was good. I found two caregivers who will meet my needs. The downside is that I found your website difficult to navigate. I am not that internet savvy and would have like to talk to a person to help me through the process. There was no phone number or address to contact. I am still not sure what "subscription" means or what I have gotten my self into by signing up for three months. What happens next?

One of the sitters messaged me back after confirming - still haven’t heard from the other so not sure she is coming

The system and services seem to be pretty good but navigating some of the pages (what falls under what catagory) and events can be confusing to find ie. I use the app to log in but can't find caregiver review, every message seems to loop around to logging in again over already being logged in. Maybe I just need to spend more time "exploring" the system.

I interviewed 7 people. Out of the 7 I gave 3 a second interview. I hired all 3. Two of them showed up for their first day scheduled. One never showed nor reached out. The other quit after 2 days, he found a better paying job. I understand moving on to more money however he should have finished out his schedule. The last is fantastic exceeded expectations!

5 years ago i gave this site 5. But it’s changed. More confusing to use. A lot of problems. I also wish you could only see what your looking for and not everything.

It takes MONTHS to see any real improvement on the site. The mobile app is the least user friendly of any app I use. I am an experienced caregiver (I'm 64) and it shouldn't take 2 months to approve a new profile for a different section of the site. There is no one who can advise on utility and one can only submit ONE question at a time. Turnaround time is insanely slow as well. I have no choice but to use your site - I'm looking forward to being able to see my reviews. Again, "It's in the works" I'm told today. Aaaargh. The slowness of the team to get back to us only leads us to stalling out in the hiring and vetting process. Families need to be told to DELETE their listings once their position is filled. I can't tell you how many times I've received the message that the person is not actively hiring. THEN WHY ARE THEY POSTING?! It clutters up the site and leads to a waste of search time on the part of the caregiver. Needless redundancy. I am NOT recommending the site (and definitely not the app) until it improves.