Care.comReviews of care.com

Care.com sent me another request for information to settle this dispute. They admitted that they were "sorry that you had a negative experience" BUT, they cannot refund my money. Even after two days of terrible, "negative" service. DO NOT USE THEM. It borders on fraudulent behavior. You cannot use them without paying. Find another way and avoid these people at all costs!!!

A lot of haggling and overpriced providers for a basic pack out One accepted then “no call no show no apology after several attempts to contact and confirm with her I am extremely hesitant and reluctant to hire through this app . I wound hiring two service providers outside of the network. I will be canceling subscription going forward t

After paying for premium and posting the same job multiple times and communicating with the help desk multiple times I was still unable to book a sitter despite finding one easily. EDIT to address the below reply: I spoke with the help center on two different occasions and the "help" I ultimately received was to create a new job posting and follow new instructions and both times it still led me to be unable to book the sitter. Just more wasting of my time.

Thank you for helping me make the best decision NOT TO USE THIS COMPANY!!!! All of the honest reviews are truly helpful!!

Do NOT recommend Care.com. They are not a trustworthy company. They do not care about families. They have a vague and misleading subscription renewal system with a strict no refund policy that banks on busy working families forgetting about their online subscriptions. They use predatory business practices to increase their profit and steal from users who no longer wish to use their services. They also INTENTIONALLY do not provide email reminders for upcoming subscription renewals. I missed cancelling my subscription by TWO days and immediately reached out and cancelled and they refused to refund me even though I do not need another quarter of services. An honest and transparent company that offers monthly, quarterly and yearly subscriptions would provide email reminders to their patrons about upcoming subscription renewals. ABSOLUTE CROOKS preying on busy, working class families. DISGUSTING!

Customer service is horrible at care i complained about not being able to reply to a review that was posted and that new reviews are going to a child care profile I don’t offer child care service just senior. now my senior care profile doesn’t exist on care. Live chat no help neither was Facebook messenger. The excuse for everything is it’s a known issue and there is no time frame as to when it will be fixed Not going to bother messaging them again I get the same response every time. Cancelled my premiership I will have to find another way to connect with clients

I spent hours building a profile and applying for jobs, and then noticed that they had changed my display name from my name of choice back to my birth name on my pubic profile after I submitted my background check. My first name is extremely rare and I don't choose to use it on public forums for safety reasons until I have personally vetted people. (Obviously I am fine with its being used for background checks, etc., but I did not give consent for the display name to be changed.) When I asked for help with this, I was told that they could not change the display name, but was assured that my account would be hidden while the issue was forwarded to a supervisor so we could figure it out. Minutes later, I got an email saying that my account had been closed "as I requested." The email said to "let us know" how they could help, but when I replied, the auto-reply said that account isn't monitored. (That part is just dumb and inconvenient but not actually a major issue in itself. However, it does show how poorly the site is run, IMO.) There were several other issues, like the phone app and site showing differing requested pay rates and my not being able to adjust them without going through the chat function, having paid for a background check and then not being credited for one, and the lack of information on many of the job postings that make it seem like there may be fakes out there. From the reviews, it seems as though I'm not alone in this -- there are many reports like mine and worse. Care.com clearly doesn't have its ducks in a row and isn't actually trying to help people as much as it is polishing its façade. If I could give it 0 stars, I would.

Please be careful using care.com I just want share. I’ve had a horrible customer service experience with them. They have absolutely zero refund policy and how they get you to sign up for some things can be swiftly, tricky, and costly. Didn’t even have this for 24 hours and was able to discover it wasn’t very much use The app and website we’re having issues and cost over $120 to figure out that mistake. You also cannot speak to anyone on the phone from customer service. It’s chat only. If you want to speak with the supervisor, it won’t happen. so I just wanna say you’re probably going through an agency if you are looking for any sort of care or housekeeping help.