Care.comReviews of care.com

I've used Care.com for over 4 years. They are a valid and helpful website. I've found several excellent people through their services. Although they do automatic renewals without notification, that is not illegal or even strictly speaking wrong. HOWEVER: I now have to report that they scam in their billing practices. And I would advise others to steer clear of them. My experience is below. I opened a 3 month subscription in September, 2023. By early November, I had found another excellent person. So, I closed my account. Care.com sent me an e-mail, verifying that my account had been successfully closed. AND THEN, they billed me for an additional 3 month subscription in early December. ALMOST ONE MONTH AFTER my account had been closed. I contacted them 5 times, and a refund of that UNAUTHORIZED CHARGE TO MY CREDIT CARD was rejected 5 times. There is no way to delete your card from their website. The charge of 62.00 is not enough to hire a lawyer. But think what they are gaining: how many people have they done this to? I have spent about 2 hours in the refund process, over 4 months (see previous review for details). Signing off now on April 04, 2024. PS: APRIL 05: re Care.com's message below: I never used the app. I always used their website, via my laptop.

i see how low the reviews are and I cannot argue with that. there's absolutely NOTHING good i can say about them, the website or the people who list. they post listings and it's like they forget they did and then when you apply, they NEVER respond back or when you go in to check status, it says no longer hiring. I mean like...what the heck. as a caregiver WE pay to be listed on their site, so in return they should have someone monitoring their site to check on listings that have been there for months or keep rejecting people, etc. these people offer such low amounts to start with and then they want the whole menu of things for a measly $15 per hour? the site should be shut down. i cancelled after only 1 month because NOTHING good came out of it and now seeing that the rating is 1.7...it's no surprise. there's no doubt that someone will see this negative review and send a message asking for more details but i gave all the details they need here. Update: they replied asking for my name and number. They already know that information. My review is VALID & TRUTHFUL

Force you to sign up to their subscription to even see received messages and the messages are all sponsored and not relevant for you anyway! Tried to get a refund as I did not want to use the service after 1 hour but they would not help at all. Save yourself the time and money and do NOT join this service

SCAM WEBSITE! Don't get any membership, all the so called users are bots created by them. :) You can scan the website and all are similar, IP from where it is posted, everything. :)

This provider is an complete scsm and fraud. Took a memebership payment. Asked me to do a background check, since they there is a available position. They used to card details to transfer over £ 200.00. And trying to take more. I have made a fraud actio complaints on them. They going to be investigated. Also i am informing companies house and ombudsmen service. With all the evidence. Sad thing is these groups are using sick and elderly people situation to cheat.

No way to contact customer support - am a premium member, and just canceled the premium option so it doesn't autorenew, but am still premium for the next 2.5 months. couldn't find a way to contact support before downgrading either. Messaged 20+ "caregivers" and got very few responses - not sure most of the listings are even active (I only subscribed because there appeared to be so many listing options). Want a refund, but of course no way of contacting customer support....

I am posting the review I sent to the BBB but will be sending over experience to all consumer bureaus and appropriate attorney generals. I believe that CARE.com COULD be participating in illegal activity. Some may call it a scam. I believe the only way they make money is off reoccurring charges from customers that do not actually use their service. They do not send out reminders or receipts of charges and they make it very difficult to cancel. Check your bank statements. I am making sure all the proper authorities know about my experience and the experience of others. Check BBB and you will see there are MANY other users with my exact experience. Especially the experience of being logged out when trying to cancel. That ended up costing me $311.00 over the course of several months. Be very very careful. Original review: This business charged my account monthly from July 2023 to February 2024. Throughout this time I was inactive in the account. I had posted no new jobs or hired any care professionals. I quickly realized Care.com wasn’t for me when I signed up so I decided to cancel after the first month. I remember clearly that after I clicked “Cancel membership”, it logged me out of the account. I took this as a sign that the membership had been canceled. But nope, it continued to charge me $38.95 a month. A charge I didn’t realize until many months later. I was shocked when I found the mistake and immediately went to try and cancel again. Sure enough, it did the same thing. It logged me out. I logged back in and canceled again and it logged me back out. I repeated this two more times. I had to actually chat with a Care.com customer service rep to actually cancel the membership manually. It was already hard enough to find the place on the website where you can actually cancel. Then when you do, it logs you out. I find it deceitful and amoral Ultimately Care.com has their terms of service written in an ironclad way that they don’t have to refund money, ever. But on top of that they make it intentionally difficult to cancel their service by burying their “cancel membership” button and logging users out of their accounts when they actually do try and cancel. I want my money refunded or I will be taking my complaint to the State of Tennessee Consumer Protection and the Federal Bureau of Consumer Protection. I will file with BBB for now and await a response but I am fully prepared to take this matter further. Thank you.

I had an account with care. Com It started in February last year. It was for a six month subscription. I canceled in August after paying another 99.89. Then they billed me again in February 2024 after I canceled. Don't bother with them. The only customer service they have is no refunds no matter what. Even if you canceled six months ago. They must have an entire staff that just does refund refusals. I disputed it at least 6 times. In the end I had to send a letter written, signed, dated. with claim number, my address, plone and email, Proof of cancelation (six months ago), chat conversation with them stating which email the account was under, email where I tried to work it out the vendor, a copy of and care. Com cancelation policy. I use capital one. Care.com was requesting this and I sent it all and care.com still disputed my claim. According to nc law 75-41 any recurring charge that is billed more then 60 days out the vendor is required by law to tell me no more then 60 days and no less then 15 days in advance of recurring charge, the date and amount of the charge. They do not give you advance notice they are planning to bill you for a closed account and make it Impossible to dispute it. They will do anything to keep your money! Finally capital one gave me a courtesy credit because I had proven my claim multiple times. Care.com never refunded the fraudulent charge. Before you think about doing business care.com had over 3000 reviews and as of today a 1.6 out of 5 rating. I consider it a .6 rating since you have to leave at least one star to make a review. I can go into why they are a waste of money but you ban get a broader idea from reading the reviews yourself. I am currently looking for a class action attorney to file suit. Not for me. Capital one (which is awesome) refunded my money. Care. Com did not even after knowing they were fraudulent and were making illegal charges to my credit card. But I feel bad for the over 3000 people that were taken advantage of when they were in their time of need. My mother is very ill. I hired one person. Things were OK at first. She asked me for a good review so I have her one then found out she was taking money from my sister. The other one started out as ok. Then told mr she was being stalked by dave mathews and would hide her cornbread because she said it "triggered her. Most people don't report caregivers. My mother was terrified after firing them she had me change the locks. They know where you live and most likely had a key.you canceled the service cancel your credit card so they can't continue to charge you.