Care.comAvailable in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Todd N.
This company is a scam. You can get nothing done on their web site unless you pay for the privilege of accessing their web site, and the price is steep. And good luck getting off their email list. Avoid this company at all costs.
Kevin S.
In September of 2022, I hired care.com for finding weekly home care for my elderly mother. The fee was paid by Apple Pay for one time only. Apple Pay informed me that my subscription was about to end and would be canceled if I did not renew; I chose not to renew because we found outside help through a family friend. I assumed the matter was closed and that I would no longer be billed. Recently I inquired about a suspicious billing to my bank account (unrelated to care.com), however the agent also brought up care.com's billing to me. Unfortunately, they can only challenge two bills, which they are in the process of doing. I also reported care.com to the Consumer Financial Protection Bureau who in turn forwarded my complaint to the National Credit Union Administration (NCUA) Consumer Assistance Center, which stated that "[they] have determined that your concerns do not appear to involve a federal law or regulation for which the NCUA is the primary regulator. They said they would forward my complaint to the Federal Trade Commission, but that it could not "resolve individual complaints." Hence, after 18 months of care.com stealthily bilking my bank account for upwards of $730.00, I have nothing to show it. None of their billing charges appeared in my emails or my Payment History on my accounts page. The only billing that was shown was my initial payment through Apple Pay. After reviewing many of the reviews and based on my own experience, I can only come to one conclusion: care.com is running an ongoing, flagrant billing scam that unfortunately goes unchecked by any government or judicial bodies. In other words, you are not protected financially when you hire care.com.
Tom J.
I did not know I booked one
Consumer
This is very bad services ! A lots of Scammers ! I don’t recommend ! Be out from over here ! Doesn’t work ! Don’t deserve any star !
Response from Care.comApr 15, 2024
Thank you for your feedback. We're sorry to hear that your experience with our service didn't meet your expectations. If you have any questions or concerns, please feel free to contact us anytime through the contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-021021 when you message. We would be happy to help. We can assure you that we've had many happy members make great connections using our service. Thank you.
Jeanine L.
Als je 1 maand lidmaatschap kiest moet je zelf in de gaten houden dat je t opzegt. Het is dus geen lidmaatschap voor 1 maand maar onbeperkt. Je wordt dus voor de gek gehouden. Vervolgens is t een heel gedoe om je lidmaatschap op te zeggen. Je kunt ze niet bellen, appen of mailen. Bij de reactieformulieren wordt je telefoonnummer niet herkent dus dat werkt dan niet. De helpwebsite is er alleen in het engels. En tot slot is er weinig keuze uit de zorgaanbieders. Vreselijk platform. Ik voel me opgelicht.
Response from Care.comApr 9, 2024
Thank you for your feedback, Jeanine. We're so sorry to hear that your search hasn’t gone as well as you’d hope and that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. Our service is by subscription so members have the convenience of using their Premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. If you wish to discuss further, please reach out to us through the Contact Us button found at https://help.care.com/s/contactus, via email or via Facebook Messenger. Please include Reference Number REV-021020 when you contact us. At Care.com we pride ourselves on being a global company and we are happy to assist you with any questions or concerns you may have. Thank you.
WONNENBERG/DIANE E.
Should be zero rating. Ditto to all complaints. Started joining, gave all my information, before completing process read terms and conditions and decided not to join. No way to stop process or cancel. Two chats with agents to cancel and delete all my information and still my name comes up with an account. They refuse to respond. Will file complaint with BBB and notify credit card company for fear they will someday use my information to charge. DO NOT USE CARE.COM!
Unhappy M.
I paid for a membership on care.com so that I could post an ad for caregivers for my son, who is tubefed. I read over the instructions and did not see anywhere that it said you can't post jobs on care.com for tubefed people. I posted my ad twice and had it rejected twice, with instructions to "go read the guidelines" to find out what was wrong with it. Finally I talked with customer support and found out that it was because my son is tubefed. Since they never would have posted my ad, I requested to have my money back. But they said no. Also, I posted an earlier review about this. Care.com asked for an order number as documentation -- when they don't have order numbers -- or my review may be removed. I am concerned that it looks like they are trying to remove bad reviews from this site.
Mrs Melanie S.
I cancelled my membership over a month ago but they've still charged me for the next 3 months. ! Still waiting for a response from them . Received a response. Apologies but no refund. Appalling. I will be taking this further. It's a total scam
Response from Care.comApr 9, 2024
Thank you for your feedback, Mrs Melanie. We're sorry to hear you have been getting charged after you feel you cancelled your account. Rest assured, we've already responded to your inquiry. We sincerely hope this resolves the issue for you. If you have any further questions or concerns, you can anytime contact us again through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-020966 when you message. We would be more than happy to help. Thank you.
