Care.comReviews of care.com

Care.com was used only 1 time in Yuma Arizona. My adult son called and cancelled his free trial, and my (his mother's) credit card has been charged month after month for 13 months. When I looked at my statement I thought that CCI charge was for Care Credit, a payment I was making for eye surgery. NOW... CCI is not wanting to credit me back the over $590.00 in charges... I find that totally fraudulent, poor customer service, and down right thievery ! The rep I talked to said , we'll escalate it... and week over week pass... nothing... Yesterday I find out they just denied my request outright. That is NOT right. I will be filing a complaint with the Federal State Fraudulent agency and the Better Business Bureau if I can not get this cleared up now.... Tell me who to reach out to that can help me ??????? My son cancelled after the trial period and they relocated for work to WI. No additional charges should have incurred on my card requesting full refund. **Update 5/12/24 still waiting on resolution for this issue.

100% scam. Paid $179 for membership because the wife and I was in a pinch for a sitter. Found a sitter, then they charged me $130 for the sitter. I accepted, because we were in a pinch. Sitter message us back and forth and we were all set. 10 minutes before the sitter arrived, Care.com suspended my account for “Community Violation” with no other explanation and no phone number to call. Thank God the sitter still showed up. After talking with the sitter, Care.com only was paying her $75.00. We paid her a $100.00. Had to call my credit card company and Apple and file a fraud report to get our money back.

She did not come and said she did not when.

She was a no show. Please refund me my money back. Thank you.

For starters I actually deleted my acct by accident that I had for years n I had to do a new one. Second the availability doesn't work n it blocks your profiles n third I can't change my rate of pay. I did reach out to care on facebook and they never got back to me after I told them what happened. Ty

Be aware of auto-renewal for premium members. This company doesn't have a large database of caregivers in my area (Toronto, Canada), their site is not that user friendly (e.g. worker area not available) and workers are questionable - one applied asking if I could do cash as he didn't have a work permit. As for billing, I cancelled on the last day of my service and discovered I had already been charged for the next month. Went in circles trying to find contact info and two emails received by mailboxes not monitored. Tip - use the Chat feature during business hours to reach someone right away.

I don’t understand how care works. Do I pay the housekeeper directly? So many unanswered questions how can I possibly rate it.

As far as the overall Site, I rate it a ZERO. It is totally MISLEADING and PURPOSELY set up to TAKE ONE’S MONEY (before service is provided). It FORCES you to pay so they can contact the “sitters of interest” and makes it very DIFFICULT TO CANCEL, I attempted to cancel within seconds of noticing they charged my card for 12MONTHS (PREMIUM) and it took me approximately16 minutes of searching the web to find out how to to CANCEL (WITHOUT EVER USING THEIR SERVICE). After I found the CANCELLATION MEMBERSHIP. In settings, they replied with an e-mail that it will cancel in 12 months. I only needed a sitter for a few hours (emergency dental).