Care.comReviews of care.com

Terrible experience. Initial sign up page states that the subscription is monthly but you can pay for the year up front and that you can cancel the subscription at any time but will not refund you if you do. Extremely misleading business practices.

I specifically needed temporary care for only six weeks but full-time during those six weeks. Nothing on the website allowed me the ability to do that. Even when I needed last minute one daycare, I was given a list of applicants that were available and there wasn’t even any expectation that they were going to respond to me, so I didn’t actually have enough time to book someone last minute like the website advertised.

This company is a scam. None of the profiles are real and seems it’s just set up to steal your money. They also have an auto-rolling monthly payment which isn’t made clear when signing up for a one off month!!! Deceitful business, don’t waste your time or money

DUMBBELLS; I HAVE NEVER HIRED A SITTER!!! CARE.COM DOESN'T MONITOR THEIR SITE OR YOU WOULD KNOW I CANCELED SERVICE. I DON'T RECOMMEND THIS SERVICE TO ANYONE THAT DOESN'T HAVE A SOLID BACKGROUND WITH UNFRIENDLY WEB-SITES!

My experience has been awful with Care. I spoke to a lot of potential babysitters. I had multiple babysitters not show up to interview with me after setting a date and time. Those babysitters never contacted me to cancel, apologize, or show their disinterest in the job. I had a lot of babysitters not want to interview and instead expected me to just leave my kids with them without ever having met them. I saw a handful of babysitters who messaged me to apply for the job, I responded, and then they read the message, but never replied. I got two babysitters to actually interview with me and show up. One was amazing. Unfortunately, she is a college student who is returning home for the time I need a babysitter. The other babysitter I interviewed was great in the interview and said she couldn’t wait to start working for us. After our interview, I messaged her some dates and she never responded to me. I still haven’t heard from her. The whole experience has been very discouraging. I have poured a ton of energy, time, and money into trying to find a babysitter, and we still don’t have one.

Too expensive. You go through the whole process to post a job, at no point does it say how much you have to pay to access replies. You can't even see availability or qualifications without paying £25. I understand that they don't want to divulge contact info without paying the membership fee, but we should be able to at least see if the replies are from qualified and relevant posters, and view the (limited) profiles without paying. Should have been transparent upfront!!

In summary, my wife created an account for us to find a cleaner, and she purchased a monthly plan (for $38.95) + unlimited backgrounds (for $20) on 4/12/2024. Fast forward a week, and we were about to hire a cleaner, but I wanted her to pass a criminal background test first. My wife tried to do it since the profile was under her name, but she couldn't do it because ID.me (their background provider) had to verify our identity first. That was not a problem because I logged in and updated her profile with my full name, address, etc. At that point, I tried to pass their verification process because I have an ID.me profile, and it came back as invalid (or something like that because it wasn't matching the original name)! At that point, I decided to contact their customer service to resolve the issue (update the profile with my info, so I can go ahead and try it again). But the representative was rude and told me that there was nothing he could do to change that and that we had to sign up all over again under my name + pay again! Needless to say, I got pretty upset and told them that I would be disputing the charges with my CC because they had failed to provide me the service I signed up for, and they went ahead and terminated my account on top of it! Here is the message they sent to us: From: Care.com Hi XXXXX, Thank you for using Care.com, but we’re not able to continue your membership. This is your reference ID: d3265d50-3. Starting today, your account is closed. At this point, I don't care about getting a housekeeper from them, but I do want everyone to know that the company's customer service is awful; plus, when you call the number that appears on your CC (in this case the number is 415.748.5922), you realize that it is a Google phone number and not even an actual phone number!!! Stay away...

The sitter was not vetted, they were on the phone the whole time and not at all engaging with children