Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Website
care.com
Category
Kids & Family
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
senior care is not longer a set block of wasted time!
trying to find senior care for my mother in law with 'regular' care companies is hard, due to their set, block schedules for their care givers. we seem to be wasting a lot of money, since the loved one likes to sleep. here we can search for AND FIND! direct , personal hires we can talk about our specific needs, allowing for a personal schedule. this site is allowing to find exactly what we need!
Response from Care.comJan 10, 2025
We're so thrilled that you are having such a great experience using the site! Thank you so much for taking the time to share this!
KB
Kim B.
I asked for help and they took care of…
I asked for help and they took care of my issue promptly. I really like this company!
Response from Care.comJan 8, 2025
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
ST
Sean T.
Was able to find the right person…
Was able to find the right person easily.
Response from Care.comJan 7, 2025
We're so happy to hear this! Thank you for sharing!
MF
MYRTLE F.
I liked everything about: Phone, "Care" Have "Able" for "Disable" to use as a button somewhere for people to help those who need it
I just wish I could use your Service but can't because I can't get the Picture made for the ID you want done ? I've tried but just don't understand how to do it so finally gave up ? That's why I made the sugestion about needing Help with Computer helpers ? I sure do & repair work for them too. So I won't be able to use" Care "now I'm sorry to say, don't know where I'll get Housekeeping or dog walking help now ?
Hope You can use some of my suggestions ? I've been thinking about this ? Since I've been having so much trouble with trying to use my Computer, That's what I need help with ? I Still don't know how I got to Join in the 1st Place without the Picture ? All I can think of is Maybe it had to do with my Google Crome pic. or my ID Facebook pic because before the 1st I had both of them & right after the 1st, both went off my Machine. I didn't
I hope the Ideas I've mentioned might help. Especially that about Helpers for Computers. I could sure use it. But 1st I need the Help to know how to Take a picture for ID to get on Your Pg. ? Don't remember how to do it anymore, Especially on this new machine I've got ? I don't know how I did it Originally unless it was my original Google, or Facebook picture ? Thats' been on for some time ? But off Facebook now as of '25. Will miss using "Care" , enjoyed using 1 of the Housekeepers there, & felt safe in hiring one from there but now won't be able to without ID Sorry about that ? Now will have to shop for another one somewhere else ? Hope these Suggestions Work out for Some people if you can or do use them. I know I would. Good Luck & Thanks for your Service, especially for Elderly & Disabled, PS, Try & keep their Fees down, SSI & Soc Sec., Pay is so Low, sure helps Seniors when you can & do, Thanks, Mikey You're Co., should offer Help for a fee for help for setting up Computer Service for those who need it & People who want to teach the Computers to those who want & Need it ? There are a lot of People who can use them & I'm sure can & would work at doing that ? So many Elders like me don't know or understand the Complex things on Computers & have problems like I'm having & could use the help & need a Computer helper they could count on ? I know I could ? You're Co. could start them out with a Simple Log in instead of Pictures,until after they've joined then get the pictures when they've leared how with a computer set up as part of joining afterwhich ? I know I would like to have someone to help me with my computer & printer, because being disabled I can't Shop & take it to be Repaired, get Parts, Tools, , Ink etc or Help. to learn to use it ? It'd be nice to have help. If people would want to Clean House, Walk Dogs, Surly they would Help Teach Computers or Fix them if Possible ? for Disabled Especially ? Then they can also help them to take pictures they want too ? & show them how ? It's an Idea ? I'd use it ? I've been looking for someone to help me with my computer & printer but can't ? So it sits cause I can't drive & get it fixed ? So need someone to come here w ink & things to fix it with ? What do you think of that ?Tried to use the TrustPiot ? but I don't know or understand how to do it do it ?I need a Teacher !! I'm so dumb on this computer ? Just use it very simply. I liked everything about it except it would be nice for those "Disabled" Blind, Epileptic, Tremors, Etc."or Alone, Living in Assisted Liv Homes Alone w No Care, I know I worked in Some ? Also I'm 82 & Alone in my home w Epilepsy, ok, but have Tremors & don't understand fancy stuff on Computers like many Seniors especially that need your Services. Especially Housekeeping, Shopping, Dog Walking, Copanionship, Cooking, Minamal Care w Seniors who don't get it in Assited Living ! But they can't if they don't know a Simple way to Call, Chat or Talk w you . It would be Great to talk to you now because I'm having trouble writing this w my tremors. Talking would be better. I couldn't get back on because I'd forgotten my password, my fault, not yours or Charles ? now I for got his name, but he was so nice & Care is so much Better to show the People, & Personal Business, & let them talk to you & you & the Worker make up their own Minds Personally & not so Expensive like that "Angi" thing ? I Feel Like I'm Signing a Contract for a Lifetime for the Mob" ? Well Again I want to thank that Guy that tried to help me last night. I need someone to help Clean up & take down my Xmas tree & decoration & clean house to put things away after. Thank you. Mikey Faulds
Response from Care.comJan 10, 2025
Thank you so much for your feedback. I am very sorry to hear of any difficulty you're experiencing! Please reach out to us so we can assist you. You can contact us via our Help Center contact us link at https://help.care.com/s/contactus. Please include Reference Number REV-025084 when you message.
CJ
Cletus J.
Skepticism turned great experience
I was first skeptical as I never experienced hiring a caregiver for my dad, let alone thru online services. Care.com made it simple and stress-free. It was easy to create an account and post help you needed. Within a short period of time, available caregivers started sending their applications thru care.com and I was able to review each applicant. Within hours I was able to hire 2 caregivers to try and both are very caring and compassionate. Thanks to care.com my family and I are now worry and stress free about giving care to my dad.
Response from Care.comJan 6, 2025
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
PM
Parke M.
Ericka did a great job -
Ericka did a great job -
Response from Care.comJan 6, 2025
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
LE
Lenny
I am thankful to be at CareRite-Glengariff …
I am thankful to be at CareRite’s Glengariff’s experienced skilled nursing and rehabilitation center since January 2022. I credit this to all the wonderful 24 hour caring and kind personnel at all levels. Considering my medical needs and history, you all have prolonged and added to my quality of my life by being sensitive and placing my needs first. This review has been a labor of love and a heartfelt thank you for a job well done. Keep up your valuable dignifie care.I appreciate the innovative implementation of administration’s (Isaac, Yaacov Augusta and Jai) enhanced quality of assurance of care. These steps were self funded by CareRite (Health Care) Centers LLC. and administration implemented just this year to improve the quality and level of care under the watchful visits eye of Ms. Christine Fredericks. NY Regional Quality Assurance Care Director 1. The hiring of an on site long term geriatrics medical doctor, Dr.Usman working closely with nursing managers. 2. Expansion of the concierge function, David and Shua to include an administration liaison relationship with my and other families. . 3. Probably, the most consequential innovation is the use of a staffing agency to correct temporary staffing vacancies 4. Improved quality of all levels of the skilled nursing staff, supervisors and assistant directors
Response from Care.comJan 6, 2025
Thank you for the 5 stars!
JW
Jeff W.
Caroline is awesome!
Caroline did a fantastic job with an ornery 2.5-year-old boy and 8.5-year-old girl. She was pleasant, professional, and punctual. She fed the kids well and transitioned the toddler to naptime without drama while I was away from the house for a few hours. I trust her. Highly recommended.
Response from Care.comJan 4, 2025
We love that you’re happy with your caregiver! Please consider sharing your positive experience by leaving a review on their account. See our Help Center article for directions on how to leave a review, or contact us via our Help link at https://help.care.com/s/contactus. Include Reference Number REV-025068 in your message.