Care.comReviews of care.com

I cancelled the service 2. weeks ago and was still charged for services not rendered. The charge was also duplicated 3 times!!!! This is horrible Customer Service.

Their billing practices are shady. Every other annual membership I have I am alerted when it is time to renew. Now I cancelled my account and can no longer use it even though I just paid for a year’s worth. When speaking to their chat bot about a refund they say automatically there are no refunds. Charging full price for services not given is a scam.

Terrible company to do business with! They will make it seem like they’re only charging you for a monthly subscription and then charge your account as many times as they can! They charged me up to $400.00 within the first 5 minutes of signing up just for subscription and membership fees! RIDICULOUS! This was before I even contacted or hired anyone on the website yet! They’re a rip off and will take your $$$ and run with it! I spent weeks disputing the charges with my bank and they could not refund me! You can’t even get in touch with any real customer service representatives or phone lines! Do not trust or do business with Care.com & DO NOT give them your money!

I was unable to access or communicate with the sitter. I am still unsure if she is even booked. I have not received any confirmation from care.com. I am not pleased with the site. I had a membership that I was basically forced into purchasing because of the site which I was also unhappy with so I unsubscribed to that. Overall not a great experience.

This company is a complete scam! I signed up for one month and they billed me for 8 subsequent months without a single notification. I cancelled my subscription but some error on their site made it not go through and since I never received a single notification my card was getting billed I didn't realize I had been paying for this service for 8 months without realizing it! $400 in unwanted services when i never even logged into the account as I only needed it once for a vacation nanny. DO NOT sign up it is a SCAM!!!!

First I was have trouble booking someone for a pet sitter I couldn’t reply after they responded that they would do it so I was unable to book Today I was trying to find out if I was paying for 2 different accounts and was dropped after an hour on chat

Wish i read these reviews before filling out my information… The site is stuck on a something-went-wrong-message and won’t let me klick on anything

The TL;DR—AVOID AT ALL COSTS. The longer version: The app and website are glitchy. Signing up was an ordeal—Care.com happily took my money (I paid for a monthly subscription and paid for a premium subscription to have piece of mind in terms of background checks for contractors) but after that I had the hardest time setting up my request (signing up for a dog walker to come to my brother’s house twice a day, morning and afternoon). Every time I signed in to Care.com, a message comes up, saying “Someone already has this account associated with this email address”. Yeah. It’s me! It is ME who is trying to sign in after I just created an account. I had to resubmit my family information and a photo over and over and it STILL got rejected, even though I didn’t violate any of their guidelines. Then when I tried to re-book the dog walker that has ALREADY done the task I had to resubmit the information for the task over and over for the search engine to say, “There is no one available”. The dog walker herself was awesome. This is no shade on the actual employee/contractor; just the dang website and the app. I bypassed all of the nonsense and had the dog walker call me and we stayed in contact off the app. I know it is not the “correct” thing to do, but I couldn’t figure out how to do the app. I consider myself a smart and patient person but this experience made me feel dumb and impatient. Absolutely the worst app experience I have ever had. As soon as the dog walking services were no longer needed (brother returned home) I cancelled my subscription immediately. There was something that said that I cancelled only the Premium subscription. You have to go through additional steps to COMPLETELY cancel the subscription—otherwise you will be charged for the basic subscription at whatever frequency of payment you selected. Read the fine print so you are not charged more than you have to.