Care.comReviews of care.com

Jose A solved the problem. Kathya was a disaster and should be fired. She wasted hours of my time, and I was about to report you as a scam. This overall experience with care.com has been AWFUL. I WOULD NEVER RECOMMEND

Scam of a platform! They do not let you do anything on the basic level and make you pay premium and when we switch the platform wasn't even working properly. Customer service handled this poorly. Do not use!

Did not want to pay for upgrade so didn't get the service I needed.

Total scam with their auto renewel. I signed up for a one month only subscription, and the notice that it would continue to autorenew monthly went to my junk mail... Go the route of local facebook groups and ask people in your community for recommendations on sitters. You'll have way better luck than with care.com.

Stop stealing people's money

I haven't had good experiences with this company and I wouldn't recommend them at all. I have done 2 separate 3 months memberships. The first I was led to believe I had to purchase membership and a pricey program to pay workers. I did not need it, they don't want it, and I was also double billed for my membership. I immediately contacted them. They have a No Refund policy. And stuck to it. So no discounted price, I payed a much higher amount. When I signed up again, a few months later. I got the discounted price but it added an additional feature, I didn't need or want, and I didn't catch it. I immediately contacted them and again was trapped with the No Refund Policy. And again emails from them telling me the N.R. policy, and telling me "do not repl' as "the issue has been resolved." No it hasn't. Customer service is of no help on anything. The auto messages are not remotely useful. The response rate for carers... you can just ignore that. They have pre-written generic messages that are sent to you after you post your job. However, most are NOT applying to your job. If you reply, you will not get a reply from most. If you do get a response, most likely: They want to come see your home and give you a bid (much higher than the job you are offering), are booked (tgen why apply?) and if they do make an appointment they may not show up and just disappear. With my last posting I received 17 "applications" and not one person actually showed up to work as scheduled, for house cleaning within $22 -$40. range. It seems like theirs some kind of scam. Some are legit, but most "applications" aren't interested in your job as you've posted. It's a nice concept, but I was over charged both times, the app is terrible, they send very unhelpful messages (the customer is always wrong), and I never did find a bi-weekly housekeeper I could count on. There has to be better services than this. My advice is to pass on this company.

I am not looking for a sitter. Or for a remote tutor so why am I getting an email from someone from VA . I am looking for an in person tutor! I am wasting my money.

ZERO stars. I signed up to care.com to find a carer for my mother in law who has dementia. I live in the UK. She is in Texas. I paid the premium subscription only to be told a few days later I've been logged out because I am not a US resident. I've no way to log in to cancel my subscription. I've messaged many times asking for help with this and getting a refund for unused services. There is no phone number. If you try to call they hang up telling you to log in online! How can I do that? I'd like for someone to contact me asap about this utterly disgraceful service.